Casa Faena Miami Beach

Very Good
Traveller Type: family with young children
  : Very friendly and helpful staff. Lovely rooms. Free beach chairs, parasols and towels. Good TV subscriptions.
  : The restaurant and roof terrace bar were expensive.

Poor
Traveller Type: solo traveller
  : Not much...Thank God the staff was nice!
  : -Location is facing of a construction site-no access to Faena beach set up-no breakfast served on site: there is a great place two blocks down...which is fine until it's pouring rain..-VERY NOISY -room felt old

Good
Traveller Type: young couple
  : The location was great. Loved being so close to the beach. The hotel has a great vibe. Only thing was it was noisy but luckily the bar closed at 11pm and the noise went straight down at that point. An alarm/siren went off early this morning around 0600 - not sure where it came from and I don't think it was from the hotel but it was close by. It kept us awake from 0600am!
  : The noise from the bar but luckily it closed at 11am and the noise disappeared then. Phew!

Disappointing
Traveller Type: solo traveller

Good
Traveller Type: with friends
  : I love the fact that hotel was the first home for where Faena hotels started.. and it goes back to 1928 now its one of the historical hotels of america. it has a cool vibe, the Faena fragrance all over the hotel gives extra touch. Double room was great, apart of crows in the morning chirping under the windows which was annoying but couldnt do anything about it. A lot of people saying music is too loud, well, i didnt hear a thing, but maybe because i was staying at the end of the building, because rooftop is upfront of the building.
  : The one down thing is the beach situation.. ugh. It’s so close to the beach, and it’s so nice because Faena hotel is next to it as well, you’d think it would be amazing if they had the same lounge chairs there.. but no, you get your own little portable chair and bring it yourself to the beach. CASA FAENA, common! Figure it out and make it happen!

Good
Traveller Type: young couple

Good
Traveller Type: review category business travellers

Disappointing
Traveller Type: solo traveller
  : The building was beautiful and you could walk to the beach. the restaurant was lovely and the waiters there were brilliant. as you walk into the property it is gorgeous and looks the part. You can take a chair, towels and parasol down to the beach as complimentary and water which was great. My room was good sized and the beds were really comfortable. There’s a nice coffee machine in the room and decorated nicely.
  : I have to say I was quite disappointed in the hotel. From the photos and reviews I thought it was going to be really special but on arrival all of the lights were off and I was told they wouldn’t be serving any food or drinks until 5pm in the restaurant. The bar on the roof was also closed most of the time. The WiFi was very patchy and the phones were down the whole time, a lot of channels on the Tv were unavailable. My fridge was also full of old food and clearly hadn’t been cleaned. The windows had been smashed and the cheaply repaired. it’s a bit further up Miami Beach but you can rent a citi bike close by to zoom around on.Overall it felt like they’d been hit by COVID which is sad but the hotel is clearly tired and needs an overhaul. The staff were lovely if a bit unknowledgable about the area, only able to recommend 2 restaurants right next door to the hotel.It definitely didn’t feel like a 4 star hotel. I requested a refund but it was rejected completely - definitely not at all what was advertised.

Poor
Traveller Type: young couple
  : The staff did not, prior to our stay, warn us that there would be a party at the roof-top on a Sunday evening. Our room was right below the roof, and just next to the stairs. Hence, it was like staying in the middle of the party. The noise was extreme. Our entire room was shaking all night. A heads up would be nice. Some of the staff tried to be helpful, but not all of the staff. The next day they offered us to change rooms. This room was better (and there was no party the other nights), however, it was also extremely poorly sound-isolated, and we could hear people talking outside, walking etc.. In both rooms the shower was broken, and therefor difficult to use, and the beds were uncomfortable.

Good
Traveller Type: young couple