816 Hotel Westport Country Club Plaza Ascend Hotel Collection

Poor
Traveller Type: family with young children
  : No internet, under construction, loud construction every morning, phones calls droppped constantly, dirty towels inside the room upon check in. Alarm clock didn't work. A day and half the tv wouldn't work. booking.com should of informed me of the construction before I booked.

Disappointing
Traveller Type: family with young children

Very Poor
Traveller Type: review category business travellers

Disappointing
Traveller Type: young couple
  : The best part is location, location.
  : Wasn't aware that hotel under construction, loud noises when thought I could nap. Also the hotel staff was not friendly, welcoming, not what I hoped. Hopefully after construction finished, it will be a brighter, happier place. Perhaps fresh coffee in the lobby in the morning, or even water offered . . . it was August and very hot. No cable TV either.

Very Poor
Traveller Type: with friends

Poor
Traveller Type: review category business travellers

Good
Traveller Type: young couple
  : I did like that it was clean, the girl at the front desk was very nice. The fridge, coffee maker and microwave all worked.
  : Our room wasn't ready when we arrived...the hotel seems to be going under some renovations...the room we were put in had no remote for the tv...which had very limited channels, and we asked at the front desk for more tp and never received any. No hair dryer, 1 set of towels...it wasn't all that great...but it could have been worse too.

Good
Traveller Type: with friends

Disappointing
Traveller Type: young couple
  : Property is under renovations. Room was so so. I hope once the renovations are done this hotel will be nicer. They seemed to be short staffed at the desk but only two floors are open. I don’t think very many people are staying here. The desk person that waited on us was very pleasant. I doubt I’ll stay here again.
  : No remote for the television. The room smelled musty.

Poor
Traveller Type: young couple
  : What did we like? Not much outside of the fact that we were centrally located in Westport and had quick access to the bar and restaurant district. However, a man was shot and killed on Saturday night not even a half mile down the road from our hotel.
  : We arrived at 1:00 PM and were told that check-in wasn't until 4:00 PM. This is after I requested an early check-in time when making my reservations two months prior. There were no other guests at the hotel and I am pretty sure they had rooms available - I got the feeling the gentlemen working the front desk did not want to go the extra mile to meet our request of an early check-in. Upon returning at 4:00 PM, the room they eventually gave us had not been cleaned by housekeeping (sheets were on the floor, the toilet was not flushed and the trash cans were overflowing. Also of note, the floors were flooded with water. They wanted to move us next door but with the flooded hallways I requested another room. The last two days of our stay required assistance from the staff to open our door as the lock no longer worked and our key cards were ineffective - they told us this happens quite a bit but we still needed to wait each time we returned to the hotel for someone to come up and let us in.