Sheraton Suites Country Club Plaza

Wonderful
Traveller Type: solo traveller
  : Love the new renovations
  : The new shower was HORRIBLE! Slow, weak water flow!!Get that fixed and I’ll be back!

Wonderful
Traveller Type: group

Poor
Traveller Type: family with young children
  : the bed was comfortable and clean
  : the front desk was rude and not helpful. we had Pam as our check in and check out and was rude as soon as we arrived in o check in. she did not smile nor was she welcoming at all like another staff member working there. she did not offer me a receipt when checking out and when I asked for it she didn’t like it and when she printed it off she gave me nothing but a blank piece of paper. when I went back to ask her if I can get a receipt with actual information she said couldn’t print that information off for me because I had booked the hotel with booking which did not make any sense to me. I asked her nicely if I could get a reprint of the receipt with what I paid and what I was getting charged for she just looked at me with a mad face and printed it off. I also experience a situation with another customer that she was being rude too because family had left their iPods in a room and she said “I already told her that she needs to wait for housekeeping and rolled her eyes like she was annoyed “ people like her shouldn’t work in places like this people should feel welcomed and greeted as soon as you walk in the door she is NOT WELCOMING NOR DOES IT LOOK LIKE SHE ENJOYS HER JOB. this hotel needs better front desk staffing, disappointed with front staff (PAM) I would not come here again.

Very Good
Traveller Type: family with young children