Crater Lake Gateway-Rocky Point Resort

Good
Traveller Type: review category business travellers

Very Poor
Traveller Type: young couple
  : Good views.
  : RATS/MICE IN OUR KITCHEN/ROOMSPayed $140 for an RV unit only to arrive, late into the night, to messy and insect-ridden trailer. There were ants all over the floor. I traced the ants to a mess of rat poop behind to a corner of the living room. There was mold along some of the trim and cobwebs all over the trailer. My girlfriend and I were disgusted. We called the emergency contact number as we did not want to sleep with rats. Nobody picked up. It was 2:00 am and we had nowhere else to stay so we decided to sleep on the couch with all of our things on the counters so bugs and rodents wouldn’t get in it.As soon as the office opened in the morning I was ready to bring this up to the staff. The woman at the front desk was dismissive and not understanding of the situation. She said to pack up and she would take a look (giving us no sympathy or any attempt to mitigate the situation); also saying there was “no possible way she could give us a refund or talk directly to the management”.In packing up our stuff we realized our food had been eaten by rats. There were bite marks in our fruit and rat poop in the counter where we place all of our bags. From 8am to 10:30 my girlfriend and I unpacked all of our stuff to check and make sure there were no rats or evidence of their presence in our luggage. Then, the same staff-women who was dismissive in the morning suggested we will likely not get any refund in any capacity as we “stayed late past check out”. I assure you we only stayed longer in this disgusting place to make sure our stuff had not rat feces in it.Finally, I re-voiced my concerns to the staff-women that I need some sort of compensation for this, before I leave, or at least a promise that management will reach out to me.5 days later, I have have heard nothing from anyone.I have had to escalate this separately with Booking.com and I have informed health inspection officials of the problem.

Wonderful
Traveller Type: solo traveller

Fair
Traveller Type: young couple
  : The views were incredible!
  : The rooms are a bit too rustic for us. They need to be updated.

Wonderful
Traveller Type: solo traveller
  : cozy cabin with woods behind. Restaurant with very scenic setting ovwelooking Klamath Lake and mountains
  : cabin was a little dark

Very Good
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : Very rustic, campground vibe. Friendly staff.
  : No place to sit and enjoy the lake views unless you count the restaurant. Could have used some “Adirondack-style” chairs

Good
Traveller Type: family with young children

Fair
Traveller Type: young couple
  : Beautiful location
  : Do a few more simple things like clean cobwebs and wipe down walls.

Fair
Traveller Type: family with young children
  : Location is truly exceptional. If you're an early riser, the sun rise is unforgettable. Every staff member that we interacted with was friendly and helpful. The onsite store was small but had most of what we needed. The restaurant has a great view of the lake to enjoy while eating.
  : We received a text to let ourselves in the "furnished RV" upon arrival. This seemed convenient, except it also meant we didn't get any type of walk through. This became a problem when the AC turned off later on that evening. I responded to the original "check in" text, with no response. I also called the "emergency number" with no response. The next day someone did come by and show us where the breaker box was. It seems you cannot run the AC and the microwave at the same time. No problem, older homes can be that way. If I'd known the solution the night before, I might have gotten better sleep that first night. Without the AC, the RV was pretty hot. Some of the windows could not be opened, as there were holes in the screens. Also, not to harp on this place, which was actually so beautiful, and totally worth staying at, but let's be real, it's a campground, not a resort. I should have done better research, but I didn't realize that I needed to bring my own sheets and towels.