The Williamsburg Hotel

Wonderful
Traveller Type: solo traveller
  : The upgraded room was exquisite, the view amazing, very clean. The staff was very kind. Loved the pool reservation. A great place to hang out all day until I could meet up with my friends.
  : I had some issues with the window shades and the door locks, which was exacerbated by the fact that I couldn't reach the front desk on the phone, so I had to run up and down the elevator to make any requests. A guy came up and looked at my phone and confirmed I wasn't doing anything wrong, but it was never fixed while i was there. Things worked out, but I was so exhausted from traveling cross country, I didn't want to have to deal. Also, the lobby is confusing to find.

Wonderful
Traveller Type: review category business travellers

Fair
Traveller Type: young couple
  : The view was really impressive - you have an almost unobstructed view of Manhattan across the water. The hotel overall was very nice. Nicely laid out, good room size, a balcony with a view and style. The rooftop pool was a nice way of cooling off in the heat of the day with another great view of the surroundings from the rooftop. Most of the staff were very friendly. The main reason for booking the hotel was to have access to the pool, the roof terrace and because it was recommended by a friend.
  : The room we were given did not appear like the one we thought we were going to get. Some of the fittings were not working such as USB ports and the lock on the balcony door. When I went to explain what I thought of the room and ask reception if anything could be done the person was not receptive at all. In fact I was told I had been upgraded to a room with a balcony but it didn't feel like an upgrade as I purposely booked a room with no balcony because of the roof terrace. Nor did I ask for the upgrade. The room had been modified to suit for accessibility and the light fitting above the bed had been removed so it actually felt quite bare.A mistake on our part was that we booked the stay over the weekend of Juneteenth without realising when we wanted to have somewhere more chilled after being on Manhattan for a few days. The place was rammed with people, mainly wanting access to the roof bar. It put me off even wanting to go up there. It was loud late into the night and could be heard from the room, maybe in part to the non-locking balcony door. For the amount you pay per night I would expect something like a complimentary bottle of water in the room but there was none of that - just coffee in the downstairs restaurant before 9am if you wanted to go down and get it.In addition during the day when we went to the pool to chill the speakers around it were kept on with loud dance music. It was annoying and staff who were working were asked repeatedly to turn it off or down by different people and they just didn't - or would turn it down and then back up. This was at 10/11am.