The William Vale

Pleasant
Traveller Type: solo traveller
  : It was very clean and the house keeping staff were great keeping things Covid safe. The location is excellent and the views are amazing. The hotel is kept immaculate and rooms a great size for NYC. Wonderful balcony!
  : The front desk staff were not approachable and made me feel like I was not good enough to be staying there. I would encourage them not to be so dismissive. I spent 6 nights there and was on my own, so a more welcoming feel would have been appreciated, especially for the absurd amount per night. Also, as a hotel guest I was not able to swim in the pool on my first day as it was “fully booked” with externals who had booked cabanas. All I wanted to do was have a quick swim and leave, as it was a boiling hot day. Not good enough for the taxes paid to stay at this hotel. It is worth noting that the complimentary pool seating for guests is not by the pool, but in a separate balcony area around the corner from the pool. Poolside seating is reserved for those who pay for poolside (ridiculous given the rate per night) The waiters by the pool also wouldn’t serve me on multiple occasions. I went into the kitchen myself to order and they had to call over a pool sever for me. I am a young woman and I believe it is because I was not perceived to be likely to spend a monstrous amount on alcohol and food like the other visiting guests who were in groups.

Poor
Traveller Type: young couple
  : Double charged. Rude staff. Pool was very dirty.

Very Good
Traveller Type: family with young children
  : It is a lively, fun, energetic hotel. The pool is fun! It is in a great area, walking distance to the subway and tons of great shopping and restaurants.
  : Our first room had some plumbing issues (the tap was broken, but was promptly fixed). And we had to have our toilet plunged twice. After the third time with toilet issues we asked to be switched rooms which was a hassle for us, but it put an end to the plumbing problems. Also many people SMOKE on their balconies which is very frustrating because it is a non-smoking hotel and it still affects other people and is very rude. It happens every time we stay here.

Poor
Traveller Type: review category business travellers
  : beautiful view
  : bad staff, got stuck in an elevator, had to ask 5 times for them to clean my room, and wouldn’t return my bag which was in their restauranthorrible stay

Pleasant
Traveller Type: young couple
  : we liked the balcony
  : staff at the pool and whole pool experience was not good

Wonderful
Traveller Type: solo traveller

Very Poor
Traveller Type: review category business travellers
  : Pool was overcrowded. Children splashed paying guests with water guns in the face. I paid $900 for one night in a room and there was broken glass on the floor when I arrived. I cut my foot open. My sister and nephew also stepped on small tiny shards. I was very surprised I wasn’t even offered a small amount of compensation. Not a complimentary dinner, an extra night. I was asked If I’d like to go to the emergency room. It was not an emergency but It bled a lot and I got this Injury from I room I paid a lot of money for and expected to be clean enough to take off my shoes. Poor service for their customers.

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : beautiful modern clean
  : pool access limited to a time slot for day. guest chairs are not pool side. lounge chairs by the pool are reservation only and were sold out when we arrived