Coral Springs Resort

Fair
Traveller Type: family with young children
  : Location, amenities, comfortable bed.
  : Cleanliness was not what was expected. I don't want to go on vacation and put away a full dishwasher of other peoples dishes. Utensils in drawers were dirty. Lights in kitchen and living room kept flickering. Bathroom toilet wouldn't stop running. Back porch had a gate door missing so anyone or anything could walk in. Had a cockroach walking down the hallway. Not what we expected for the price that was paid. Bar b que would not work correctly. Does not explain how to lock front door when you leave.

Poor
Traveller Type: young couple
  : To start with, property management comped our entire stay to address our issues, but only after we threatened a law suit. Booking.com advertised that "All guest accommodations feature a full kitchen and a spa tub. Free Wi-Fi is included."The unit we rented did not have any bathtub at all. The wifi did not work. We could connect to the wifi signal but there was no internet access. I rebooted the modem and router twice to no avail. The cell service (for Verizon) was abysmal. We had no mobile data and little voice access inside the unit. The first morning of our stay I woke up to busted irrigation pipes and water actually FLOODING our unit. We tried calling the after hours phone line for help several times but no one answered. We walked up to the on site office but no-one was there. I had to look up the city water department myself and ask them to come shut off the water. We FINALLY reached an actual person with property management just after 8AM. We had to haggle to get somewhere to store our belongings and perishable food while we went to trail run in Zion for the day. We got back and that unit was where they let us stay the next three nights. They never offered us Anything for our troubles until my wife politely asked, at which point they offered 1 comped night. That seemed fair to us at the time. Later that night, however, we realized approximately $100 worth of food had been stolen from our unit, dishes were left in the dishwasher, and laundry was left in the dryer. We called back and the management said it must have been housekeeping. We had to push for more information or restitution. Over the next three days we kept calling but never got an answer as to what happened or any offer for further compensation. The manager lied and said they were comping us first AND last night after out first issue. Our last night I threatened a lawsuit and only then did we receive a full comp for our stay.

Very Good
Traveller Type: family with young children

Poor
Traveller Type: family with young children
  : Inside pool
  : Very poor customer service No internet for 3 night we call front desk they said they gone send someone to fix it that never happened.

Good
Traveller Type: family with young children