Home2 Suites By Hilton Waco

Very Good
Traveller Type: family with young children

Disappointing
Traveller Type: family with young children
  : The staff was exceptional and the breakfasts were delicious.
  : I did not like the fact that the hotel is better suited for pets. My room had dog smell in it and obviously had evidence of dogs being present by the 3 large stains in the carpet. I brought up my concern to the staff and was assured that the room and carpet would’ve be cleaned while my granddaughter were away for the day but when we returned 11 hours later, nothing had bees done. I returned to the front desk and inquired about the smell and the room not cleaned the person said that unfortunately the cleaning staff had left for the day. She offered to spray the room with freshener so I said that is fine. She began spraying the floor but after a minute, she stated that she had run out of spray and that she was going to have to go downstairs to get some more. I told her that it was okay because it was apparent that very little was going to get done.

Very Good
Traveller Type: family with young children