Smart Suites Ascend Hotel Collection

Disappointing
Traveller Type: family with young children
  : The parking lot was not plowed or salted and I fell 2 times. It wasn't very clean inside either.

Good
Traveller Type: young couple
  : Room was quiet and spacious.
  : Room was a bit more run-down than I expected. It also smelled like cigarette smoke, even though it was a non-smoking room.

Poor
Traveller Type: young couple
  : Staff very good. Check in good check out good.
  : Odd problem with room temperature. With thermostat set to 60 degf , outside temperature 34 degF, main room window wide open, bedroom door open, bedroom temp (heater off) was roughly 80 degF. Opening the window resulted in no sleep either due traffic noise and still too hot! Strange how so much stray heat enters the room. Two nights $444, terrible value. Never again.

Wonderful
Traveller Type: group
  : Staff were friendly and welcoming, hotel is clean, and room is large and well equipped.
  : TV in bedroom needed a PhD to get to work. Not only is TV set up not user friendly, but the remote is AWFUL! Beds are quite hard, and you can actually feel the springs. While the main lobby carpet is updated, the one at least on our floor is very worn. A bit disappointing considering the price.

Wonderful
Traveller Type: young couple
  : The room and the property were clean and in good condition. Staff were very friendly and helpful. Breakfast and coffee was great.
  : Bed was not that supportive, but have back condition. Husband was happy with it. Pillows were plentiful and sheets were soft and comfy.

Very Good
Traveller Type: family with young children
  : Location - It is only 10 minutes from the downtown.Rooms - Rooms are spacious. It's a suite, so you will have the kitchen, living area and a bedroom. They also provide cribs (pack n play) on request.Breakfast - They serve hot breakfast from 7-10 AM. They served waffles, scrambled eggs, boiled eggs, cereals, juices, bagels, toast and coffee etc. It was good!!Front-desk staff - They are really helpful and polite.
  : - Window AC in the room is at a wrong place. If you want to turn on the AC, you need to keep the curtain open otherwise it covers the AC.- Furniture and appliances are old, but that didn't bother us. We were here for a short stay.- Parking can be tricky on busy days.