Best Western Santee Lodge

Poor
Traveller Type: group
  : Clean pool.
  : The first day we arrived, our room was over 100 degrees. It was cooler outside than it was inside. The air conditioner hardly worked. We would keep it at lowest temperature and it would feel like a fan. The bathroom was always hot. The fan didn’t work well. Taking a cold shower was the best way to cool down. Requested room service daily for our 6 night stay. They came only once at a decent time to clean our room in the morning. Otherwise they would attempt to clean our rooms at 3:45pm or later. Ended up just getting clean towels daily. When I talked to the front desk, they told me that I needed to request a time slot. I should have been asked this when I requested to have our room serviced daily for the whole week. Continental breakfast was awful!!! Hardly any food!!! Staff would put out 3-4 yogurts at a time. Staff would not have enough hot food available (scrambled eggs, sausages, bacon…). If you asked the staff for more food they’d would be rude to you. Most of the staff were unprofessional. They need to take a customer service course on hospitality. The staff member from Klamath Falls, Oregon who was working morning shift the day I left was extremely polite and professional. She needs a big raise. Need to find more people like her to work at your location. I’ve stayed at a lot of Best Western hotels. This location is by far or is the worst ones I’ve ever stayed in. Next time I’m in this location, I will be considering somewhere else.

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : The location was great
  : The flooring was coming up

Good
Traveller Type: family with young children
  : The location was good.
  : Parking, A/C Doesn’t cool the rooms enough, breakfast only available for 2 hours 7:00-9:00

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : Clean, Safe and quiet
  : No elevators