Kona Kai Resort & Spa a Noble House Resort

Wonderful
Traveller Type: family with young children

Fair
Traveller Type: family with young children
  : location is good but overpriced
  : they had a fire alarm test in the morning but we were not informed in the morning. this is upset because all of us were still asleep and once the alarm was on we were alarmed too and tried our best to run away…

Very Good
Traveller Type: young couple

Disappointing
Traveller Type: young couple
  : room was mostly nice
  : this is not a resort. it’s just a hotel. rooms are ok. bathrooms are from another era. It was so disappointing to think we were booking into some sort of fun resort to find we were just stuck away in a room in a remote building looking at boats. I would have booked in a regular hotel in La Jolla or somewhere if I had know this was not really a “resort”. too expensive for what it is.

Very Good
Traveller Type: family with young children

Pleasant
Traveller Type: solo traveller
  : location
  : no ramp to drop my paddle board and no smart tv; wasted hour trying how to connect phone to tv; travel lots 99% of all hotels and motels now have smart tvs and naked connecting much easier…. still loved the property and would stay again, just would be better prepared

Very Good
Traveller Type: young couple
  : management! we needed a late check out and she made it happen!
  : our neighbors had dogs that barked all night..

Poor
Traveller Type: family with young children
  : fire pits were nice
  : Rooms are ehhh. people walking in rooms above super loud. showers in nearby rooms sound like plane engines. shower didn’t drain. No service at the bar,(I realize it was a weekday) but something would be nice.

Very Poor
Traveller Type: solo traveller
  : They were just rude
  : They kicked me out for having a medical problem or at the time emergency

Good
Traveller Type: family with young children
  : Gorgeous location. Of the hotels on Shelter Island, loved the location at the end. Beds were super, super plush and comfortable. Loved the campfires at night.
  : First complaint is we booked a room described as a garden view room - the description should have said parking lot view room!! Very put off by the extra charges we were hit with. First a resort charge - really didn’t use any resort items other than pool and sat in view of fire pits (couldn’t get a seat at them). Then, they asked if we had a car - so another fee ($42) for parking (they said well you can park on street but have to move your car at midnight). Then get to the room. Water bottles provided ($5 a bottle). We’ve just stayed at 9 resorts up and down coast at same or higher rating level and almost all provided water at no charge. Coffee machine but no cream or sugar. Room service described not happening currently due to staffing issue. Toilet paper holder broken. Bathroom door slides open when you’re in bathroom. Bonfires are wonderful but impossible to get a chair at them. Pool was great and lounge chairs nice but it was very hot and couldn’t get a location in four hours under an umbrella. (Could have more umbrellas up). Daughter ordered food at pool - it took an hour to get it. Even directions to room when arrived. - walked around the whole building with luggage trying to find entrance to room. Simple direction from front desk staff would have avoided this. It’s the little things.