Hawthorn Suites by Wyndham St. Louis Westport Plaza

Very Poor
Traveller Type: young couple
  : Nothing
  : It was very dirty

Very Poor
Traveller Type: young couple
  : Literally nothing.
  : It was filthy and smelled bad. Cigarette burns on the walls in a supposedly non smoking room. Torn, filthy, furniture with animal pee stains on the leg. The shower surround was cracked and literally falling off the wall and there was black mold behind it. We both woke up with bug bites all over our legs, so I suspect bed bugs I didn't find when I checked. The long term stay neighbors were loud, yelling and stomping on the floor non-stop from 1pm to midnight. The place is like staying in the ghetto. It needs to be shut down.

Fair
Traveller Type: family with young children
  : Then I was away from the road and predominantly quiet area.
  : That I selected a pet friendly hotel but there was no options to mention that I had A pet Online and no information stating that pets were extra so they kept my deposit Because they Said it was $27 a night for my pet. Even though I had to clean my room when I got there. And the reason why I chose this location was because I had stayed there previously. And the room was fully equipped with can opener. Pots Pan dishes and silverware. However, the room I was put in this time. Had nothing not even a trash can. So nee,dless to say the Staff was excellent room was not so hot and the rates are not clear. There needs to be an option online for you to check that. You have a pet so that you can get an accurate rate And not caught off guard.

Poor
Traveller Type: solo traveller
  : Someone got my all my information from that kiosk machine and text my personal # about sexual explicit things or they’d share my information

Very Poor
Traveller Type: young couple
  : The presentation
  : I got charged twice by booking.com because I booked the wrong date on march 20 and wasn’t able to get a refund so I went ahead and paid again for march 21 put down 100$ deposit that wasn’t refunded because I was “smoking marijuanna” with no evidence at all . I checked in at 2pm didn’t even get to the facility until about 9 pm and left before 8 am because I had work left the room east to clean I would never go there again

Poor
Traveller Type: solo traveller
  : The grounds were VERY dirty with trash everywhere. There is a group of younger people who run around the place like they own it, including looking into people's windows. It was a creepy experience. Will not be going back.
  : DIRT

Very Poor
Traveller Type: family with young children
  : Absolutely nothing. The absolute worst hotel I’ve ever had to deal with.
  : DO NOT BOOK WITH THIS HOTEL! Absolute HORRIBLE experience from this property. I booked online though Booking.com for a one night stay for a rate of $125. When I arrived to the property is smelled absolutely terrible, and no one was available at the front desk at 5:30 PM. The lobby was locked and the only way to check in was through a Kiosk. I ATTEMPTED to check in to my hotel that was PRE-PAID for and was told I would need to pay a $200 deposit before I could check into my room, which NO WHERE on the booking paperwork did it state that. I was then hung up on over the Kiosk 6+ times over the course of an hour when attempting to pay the deposit for the room that had already been paid for. After over an hour of waiting, and multiple calls over the Kiosk and to the management (which was NEVER answered) I was told that my debit card is not an accepted form of payment for the deposit and room, YET they had already taken out $125 from my debit for the room! After an hour of time, the Kiosk then proceeds to say that there are no available attendants and to try again later.. I don’t understand how a business operates this way, it is ILLEGAL. At this point, it’s was excruciating hot out at I had my 5 year old son with me as well, I was DONE. I left and proceeded to get ahold of Booking.com where they proceed to tell me I would most likely not get my money back because the hotel would have to approve it, and you best bet the next call was. MY LAWYER! Already reported to the BBB as well. If you want to avoid a nightmare, losing money, and a headache, then stay away from this place. If I could give negative stars I would give as many as I could! DO NOT BOOK WITH THIS HOTEL!

Good
Traveller Type: young couple
  : The employees were horrible on the evening of the 16 th at check in refused to help these customers and wouldn't speak to them.Charged extra charges that are not listed in the advertisement and book reservation site .Told customer they were entitled to the special rate for hospital stays but refuse to give them that rate for either night 16th or 17th.Charged man deposit of 200.00 that wasn't part of their reserving the room they were only notified of this charge after the reservation and payment has been made.Charged them a deposit for their pet on the night on the 17th but not on the 16th and whenever it is advertised as PET friendly no deposit should have been required and if so, the deposit should have been able to have been paid on the reservation information.Upon checking out today by noon the office was closed andvlockefbandbtheynwre not able to get their deposit money before they checked out. What motel/hotel closes and locke their office on Saturday which should be one of there busiest days.How are people.supposed to check-in and out with a closed locked office?I request that this couple be refunded their deposit immediately and that all these extra charges be voided and then be allowed the rate for hospital stays and they are disabled and this couple are senior citizens and disabled as well.Thank you
  : See above