Ace Hotel Portland

Good
Traveller Type: young couple

Poor
Traveller Type: solo traveller
  : Location. Didn’t feel safe. People taking hard drugs outside the front door. Checking in was poor and badly managed by an automated system. The desk staff were powerless to help. Making up the room each day required asking to do so. It was not automatic.

Good
Traveller Type: family with young children
  : The vibe
  : Drug addicts everywhere

Wonderful
Traveller Type: solo traveller

Very Good
Traveller Type: family with young children
  : It was ok
  : No parking is a terrible hotel experience but we were aware. Entry was very impersonal and creepy with the dial pad hidden behind a plant. Lobby was dark and unfriendly day and night. Front desk was hidden in the shadows and workers could have been more engaged. Weird-ass design elements very carefully mixed badly throughout the room. Wet room style shower and toilet with entrance by door but sink outside the bathroom at other end of room. Unsanitary and uncomfortable 90 degree party sofa with squishy Ottoman and no coffee table (seating for 10???) Desk spaces for 5. Mix of industrial and woodsy and worn-out-night-club. It all seemed clean but hardly made sense. We had an emergency at home and had to check out early and the clerk said ok, took our room number, and didn't process it. Weird

Very Good
Traveller Type: review category business travellers
  : The hotel is excellently located in downtown, near all major transport and walking distance to many major tourist sites. The hotel was also very clean and a generally very comfortable space. If I were to return to Portland, I would stay here again.
  : I stayed in the hotel for about 8/9 nights. For about 3/4 of those days there was no internet at the hotel. Since there is no concierge I at first had trouble establishing if it was my computer or the hotel that had the problem, and the online concierge was generally unclear and suggesting that the problem was my device. Only later did I learn that it was a hotel issue, however I had been travelling for work and this made my stay more complicated than I had hoped.

Wonderful
Traveller Type: group
  : The hotel was a really good value. Comfortable bed. Good hot water. Contactless check-in and out was very convenient. But there is front desk staff at most hours which is nice as I did not expect it. They were also very nice.
  : There are definitely homeless people and substance users in the area. Sometimes you can hear the noises on the streets at night. I've heard someone yelling threats which woke me up. Pantry is open till 10 am but get in before 9 am or everything is gone. Also we didn't have the option to open the windows in our room.

Disappointing
Traveller Type: young couple
  : It was quiet and conveniently located for what we were doing.
  : The check in process- both on line and in person.

Wonderful
Traveller Type: young couple
  : The style of this place was amazing. It felt like a New York apartment and had a super cozy bed. The building was secure at night and the 24/7 contact with the front desk was a nice touch.
  : Unfortunately, the location has lost its sparkle due to the rise in homelessness around the area. The free breakfast wasn't really that great (but it was free).