Dunes Village

Very Good
Traveller Type: family with young children
  : View from room was incomparable. Staff was great. Outdoor facilities good. Nice family environment
  : Needs a good renovation badly on all indoor areas. Indoor Waterpark was especially in need. We had to have our toilet repaired for leak coming from seals in water tank....

Very Good
Traveller Type: young couple

Disappointing
Traveller Type: family with young children
  : Our family liked how close we where to the beach and the water park was nice as well. There was plenty of room for our whole family. Plenty of towels and beautiful views.
  : I hated that we had a very horrible experience on the second day of our vacation. We were very scared by a "what we were told was a drug and bomb sniffing dog with a very large man" who came to the room and banged on the door and didn't say anything about himself. They wouldn't leave our front door. It was just girls there at the hotel at the time. I called the front deck after 8 min of them standing there and kept banging. I asked the front desk frantically... why there was a man and a dog standing there not going away. My girls were crying uncontrollably at this point.They did have a manager finally come up to the room. She told them to leave and then after they left she had told us that they do this randomly from time to time to different room. (I feel that they should have left after a min or two and not of waited so long around the man was very big and both the man and dog where very intimidating). I didn't like that at all while on vacation!. It was a very scary experience. I didnt even know and had never heard of this kind of thing happening in hotels. It really ruined the vacation for our family from there. We are a very Christian family who don't believe in drugs or anything of the sort. We really just can't believe that happened to us on our family Vacation after basically 3 years of not doing anything because of Covid. Horrible timing. For this fact and the stress that it's caused, we will not be returning to the Dunes Village. It was to much on my young daughters and our family. Sorry :(

Disappointing
Traveller Type: group
  : Horrible
  : The bartender in the restaurant was inpatient, rude, condensending. Not hospitable. The.manager black polo was very rude and when asked why the outside bar couldn't stay open till 11 like the pools he stated that maybe he would shut the pools down at 10 like the bar. Worst experience in a hotel ever. No one check k. Us for room service toilet paper or towels we had to hunt down the cleaner to get the items are selves.

Pleasant
Traveller Type: family with young children
  : great location, love how everything is on sight especially since it’s so cold in May & we weren’t able to do the beach.
  : no Hot water, the room was not properly cleaned, I saw a roach in the sink, the appliances are outdated falling apart, called and asked the front desk for assistance they said they’d send someone up but they Never came.