Best Western Royal Palace Inn & Suites

Very Poor
Traveller Type: solo traveller
  : Nothing. Please read the summary of my dislike. Can't come up with anything good.
  : Terrible place and manager. I was in LA for a medical spinal procedure for our son and the Best Western Royal Palace and Inn was the only option available due to proximity to the surgery center, since most hotels were booked for graduation week. I was given a ground floor room because they have no elevators. I complained three times of the extreme humidity to the point that I was lowering the AC to 62 degrees to offset the humidity and asked to be moved three times with no success. They even refused to get the manager on the phone since he was the only one authorized to move me to a different room. On the third night I went back to the hotel and there was a severe caustic odor in the room - the front desk lady helped me open the window and said to sleep with it opened. Couldn't because it was ground floor un-gated hotel and was unable to sleep despite wrapping my face with a scarf. There was no where for me to go after midnight. I went looking for the manager Fred the next morning and after I showed him to the room, he was equally shocked to the intensity of the odor and the humidity. He paused for a few moments before figuring out what happened. He admitted that on the day of my check-in, the room carpeting was shampoo'd, the contractor left it to dry without suction or vacuum because he was in a hurry, then housekeeping treated the room heavily with Lyson when I complained of the humidity to avoid mold. After offering to move me to a suite, to which I refused, he then charged me the three nights (originally I was going to stay five nights) and begged me in a disgusting way not to post a negative review. I told him I shouldn't even have to pay for anything but he said he was doing me a favor by only charging me for three of the five nights. I ended up suffering a chemical pneumonia - per the California Poison Control Center for excessive Lysol exposure - and was treated back home.

Fair
Traveller Type: family with young children
  : room is too small, especially bath room.
  : never be in this brand hotel any more.

Good
Traveller Type: family with young children
  : Its a small hotel near Santa Monica..
  : Breakfast was very routine.