Extended Stay America Suites - Kansas City - South

Poor
Traveller Type: family with young children
  : The room and bathroom still dirty

Fair
Traveller Type: young couple
  : the kitchenette
  : they advertise breakfast but only had coffee and tea

Disappointing
Traveller Type: solo traveller
  : location to where I needed to go
  : no one was at the front counter for twenty minutes when I arrived to checked in. then she started arguing about her being required to take a break with the guest in front of me also trying to check in. the whole thing just added another level of anxiety considering the long flight and drive I’d just had.

Fair
Traveller Type: young couple
  : the location was nice.
  : the room we stayed in had a dirty washcloth in the sink and only had 2 towels, there was no coffee machine like it said it would.

Very Good
Traveller Type: review category business travellers

Fair
Traveller Type: family with young children

Pleasant
Traveller Type: Solo Traveler
  : Reasonably price.
  : Carpet was worn in spots.

Very Poor
Traveller Type: family with young children
  : The rooms were close together as requested.
  : Honestly everything. The staff was rude and I quote one of the guys said that he wasn’t selling any more rooms tonight and as the phone was ringing he said to some girl in the lobby he didn’t care about them people. The place was disgusting one of the rooms smell like cigarettes, beds looked horrible, mattresses were all stained. Sheets were super thin and there was trash in the rooms.

Fair
Traveller Type: young couple

Good
Traveller Type: review category business travellers
  : I did not Like having to put $100 deposit for no reason which was not outlined in anything before I booked. I was not impressed that I had to go ask the front desk for bed sheets and a blanket is the bed was totally bare and there were no towels in the bathroom. The clerk had quite the attitude and was rude until he was embarrassed by the fact he gave us a room that was not even made up then he got a bit nicer. The place was clean and it was quiet but the hassle of the check-in was ridiculous and the $100 deposit is ridiculous. See when you have to make your own bed because there's nobody else to do it. I have traveled most my life and I am almost 57 years old I've never had to put a deposit down and I've never had to make my own bed and get my own towels at a supposed hotel that is supposed to have that already before you arrive.
  : The bed was comfortable.