Best Western Plus Indianapolis Downtown

Disappointing
Traveller Type: family with young children
  : we had to switch rooms 3 times due to no water

Wonderful
Traveller Type: review category business travellers
  : Room was excellent and the price compared to more central downtown hotels was far better
  : Room was not cleaned in 5 days and I had to get fresh towels and soap shampoo etc from reception myself every few days

Poor
Traveller Type: young couple
  : location was good
  : no parking even though they said they had parking on siteone worker at checkin whom was hard to find at times

Disappointing
Traveller Type: solo traveller
  : The room size was spacious.
  : I checked-in in on Christmas eve, and the lady in the reception looked like they forced her to work that evening; she was mumbling about work on Christmas eve loudly, which made me uncomfortable, at the beginning she said you don’t have a reservation, and when I showed her the booking she put me in a room without water, I called reception with no answering, I went down, and I told her, and she starts yelling “this is Christmas eve .... I thought it would be easy” I asked her to use the restroom in the lobby, but she told me that she is germophobic and she just sprayed the restroom !!! , then she moved me to another room on a different floor, and I had to move 3 of my luggage, and she kept mumbling about her work that evening, and she didn’t even say sorry to me, not even once. I understand that it was Christmas eve, but that was not my fault; I thought I deserved a "sorry" for giving me room without water then I had to move my stuff again to another room.

Fair
Traveller Type: young couple
  : location
  : As of this morning my bank account is overdrawn because they charged me the $150 deposit fee twice. I made them aware of it Sunday morning but they said there was nothing they could do about it and blame the bank. I called the bank and they explained that it was the hotel’s fault cause they charged me twice

Good
Traveller Type: review category business travellers
  : price
  : breakfast was late one day and then not very impressive the next day.