SpringHill Suites by Marriott Huntington Beach Orange County

Wonderful
Traveller Type: review category business travellers

Wonderful
Traveller Type: review category business travellers

Very Good
Traveller Type: review category business travellers
  : The rooms are large and comfortable. The hotel was very close to my job, restaurants and shopping. The AC worked well. The desk in the room was very helpful as I was there for work. Facilities came to my room the 11th when I checked in after 5PM to help me with the TV and the man was very professional and helpful, additionally, I saw him in the elevator later and he remembered me and asked if everything was ok. I appreciated that very much. The front desk folks were nice, there was a lady on the morning of the 15th who helped me check out that was particularly helpful. The bed was comfy but your washcloths are kind of thin and scratchy. I will bring my own if I stay there again just in case they haven't updated.
  : The breakfast offered was not very good. The pictures on the website made it look great but the offerings were slim and not very tasty. 2 of the bulbs in my bathroom light were off and I asked to have them checked but I never heard anything so I asked again and was finally told the parts were on order. No accommodation was offered. My suggestion is that if the rooms are cleaned every 3 days you should leave enough towels for 3 days. The snack bar is WAY too expensive. $4.00 for a soda?

Good
Traveller Type: review category business travellers

Good
Traveller Type: family with young children
  : Spacious rooms and above average complementary buffet breakfast.
  : After driving ten hours to reach the hotel, we were told by the person at registration that Booking.com had cancelled our room. I showed him the confirmation email on my phone and explained my credit card had already been charged and paid. The room we'd reserved was no longer available. He found us another room, but not the king we'd reserved. It worked out, but was an unfortunate start to the trip. I contact Booking.com and they have worked to help resolve the issue with the hotel even post-trip. I've used this booking app for years without a single issue, so a little bummed.

Wonderful
Traveller Type: review category business travellers

Disappointing
Traveller Type: young couple
  : they charged my card and I already paid for this on booking.com and I still have not received a refund yet. I spoke with Mimi and she still has not returned my call. I am having booking.com assist with getting my refund and they told me it will take 10 business days. It is may 31st and I stayed here in April and I still have not received a refund.

Very Poor
Traveller Type: solo traveller
  : they gave another guest the same room and I had some random person walk in on me in the room. it was completely horrible

Very Good
Traveller Type: young couple
  : I love the bathrooms couch & desks in this hotel, it's a great use of the space
  : The in room phone didn't work so I couldn't call the front desk and the breakfast options weren't labeled so there was some kind of egg/bread/jalapeño thing that was questionable but good

Wonderful
Traveller Type: family with young children
  : Cleanliness, comfortable
  : I had requested a bathtub when I booked, but our room had a shower.