Hampton Inn East Peoria

Poor
Traveller Type: Traveling as Couple
  : The waffles were good but I got a little sick after eating the sausages.
  : The customer service was terrible! I was double charged for the room, promised it would be fixed, they didn't fix it. When checking out they said sometimes you just lose money. I advised someone needs to fix it and asked for a call. They never called me. A few days later I followed up. After making several calls I finally got to a manager who fixed the mistake. She was the first genuinely helpful person but it took a lot more pestering and persistence to get their mistakes corrected, and the lack of follow up was disturbing. The rooms also felt somewhat unclean and run down. It was ok but it didn't feel great. It's also next to a casino where you could hear loud people outside screaming at 4 AM.

Fair
Traveller Type: Solo Traveler
  : Pleasant front desk staff.
  : Noisy room at end of hall near stairs. Also, door vibration making sound throughout the stay.

Fair
Traveller Type: Family with Teens
  : The best part was the breakfast.
  : Hotel is in need of an update badly. Our room had a door to adjoin to another. I had the door locked but the person on the other side kept trying to unlock and open. Didnt feel very safe. I would not stay here again.

Very Good
Traveller Type: Family with Young Children
  : Breakfast was good and there was a woman at the desk in the evening that was wonderful.
  : Being in the parking lot of the casino, but it was fine and we were a close enough drive to the places we needed to be so that was good.

Fair
Traveller Type: Family with Teens
  : The front desk staff were pleasant. We also appreciated the ample selection featured for the complementary breakfast. The lobby and breakfast area were kept clean.
  : This was our second stay in a six week span - the elevator that had been out of service the first stay was still out of order. The cleanliness of our room was marginal. The light fixture over the bathroom sink was burned out.

Poor
Traveller Type: Family with Young Children
  : Couch bed had bed bugs in it

Very Good
Traveller Type: Family with Teens
  : great location, great staff, clean and comfortable
  : would be nice if microwave & frig were option in room, but staff did put food in their frig for us to keep

Good
Traveller Type: Family with Young Children
  : Free breakfast. Good location. Nice staff.
  : Very run down. Peeling wallpaper in the bedroom. Loose floor tiles in the bathroom. Old, worn carpeting throughout the hotel. Dated furnishings. We won't stay here again.

Good
Traveller Type: Solo Traveler

Good
Traveller Type: Traveling as Couple
  : Location is perfect for Peoria and surrounding area, parking was plentiful, facilities clean.
  : One of two elevators was broken, broken ice machines on several floors, difficult to use shower.