Fairfield Inn Saint Louis Collinsville

Disappointing
Traveller Type: family with young children
  : It was a great location and looked nice
  : Housekeeping didn’t dress appropriately, one of my family members got charged for their room 4 times, also had to switch rooms because the room was NOT cleaned at all. Management and other employees were constantly sitting around (not behind front desk) on their phones. Was not told about an incidental charge (just a small hold on your account). It’s not an issue for us to have to pay for that because I know we’d get it back, but coming in and not even getting a notice about it and realizing you get charged extra is not ideal. Room was alright, but the curtains were ripped up, no towels were in the room (we had to ask for a bunch of extras). Breakfast was not good at all. It was cold (and we got there when they first started serving it (6:30am). The young man that was cleaning was very kind and kept it clean and helped as much as possible (with whatever he had).