Sonder l Jewelers Row

Wonderful
Traveller Type: review category business travellers

Very Good
Traveller Type: review category business travellers
  : clean, spacious and well-equipped
  : it was really noisy as it was right next to the railway line

Very Poor
Traveller Type: review category business travellers
  : - Location was good.- Good kitchen.
  : - The room was incredibly hot with no ability to cool it. There is AC present but the "building was still set to heating mode" so it didn't do anything. From what I could tell it was at least 75 F/24 C at all times, even during the night. It felt like a sweltering summer night during a heatwave, but it was a cold and rainy Chicago in March! No solution was offered except to bring us cooling fans. We asked for a relocation, which they dared to ask $750 for (so we didn't take that offer). The windows only opened a few inches and let in no cold air while letting in a lot of noise. - The bedrooms don't have walls that go up to the ceiling, offering zero privacy, lots of light and sound pollution. The quality of sleep was bad due to this combined with the heat. It's not even possible to turn on the light anywhere in the apartment without flooding the bedrooms in light at night. Any noise made travels freely throughout the apartment and its two bedrooms.- Lots of noise from outside, even with the windows closed.- Dealing with Sonder support has been a complete nightmare. Don't bother with the support chat app. Calling is not much better though, every time you call there is a new person that you have to explain the situation to, notes on cases get lost, cases get closed when they're still ongoing, callback requests are not honored. The people I've talked to have been mostly quite friendly but ultimately unhelpful when looking at the results as they have no apparent authority to decide on anything regarding refunds. We checked out early due to the obviously dysfunctional hotbox room after three nights of barely sleeping and following much prodding we were promised a refund for the unspent nights but after a full month (!) of dealing with this Kafkaesque institute we were given a refund amount that has no relation to the unspent nights we had remaining. I will never set foot in a Sonder property again.

Wonderful
Traveller Type: young couple