Best Western Red River Inn

Very Poor
Traveller Type: Family with Young Children
  : Nothing it was terrible..
  : The night staff was rude the rooms were dirty. And all the extras were not open or working..

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Business Traveler
  : We checked in and had booked a king size room. Then we had a change of plans on who was coming and needed a second bed. The place was empty when we arrived however we were told it was booked solid and they didn't have any other rooms available. Ok, its our problem for changing plans. I asked if they had a cot or a rollaway or even if the room had a loveseat that I'd sleep on. No, it only had a queen annes chair. She said she would let me know if they had a cot, but I never did hear anything from the receptionist. She was quite quick with her answers and we felt like we were ruining her dinner at the desk. The pool is closed which was not listed on their website or booking. This is in Texas, I'd assume their A/C would work. Unfortunately it did not. We thought we'd give it a try and walked in and then right out. The room had a moldy smell, the shower had green algae in the corners and the room was so humid there's no way someone could sleep here comfortably in the Texas heat. We booked here because it is the only hotel in Burkburnett. We left that same evening and stayed in Witchita Falls, about 15 minutes away. When we walked out I wanted to simply let them know but no one was at the desk or to be found. The next morning someone from the hotel called to ask if I still needed the room and I said no, we would not be back. They did not ask about why or any details, said thank you and hung up. Needless to say, we will not be back.

Very Poor
Traveller Type: Family with Young Children
  : Horrible service. Could not find my booking.com reservation
  : Horrible service. Could not find my booking.com reservation

Very Poor
Traveller Type: Family with Young Children
  : Nothing!
  : Saying this is a horrible horrible hotel can't possibly convey how bad this place is!We stayed at the Kiowa casino hotel the night before but didn't have reservations for Sunday night, so we wanted someplace close. When we were checking out, I told them that we were going to the Red River Inn Best Western for our last night. She made a face and said that she'd heard a lot of complaints about that hotel. I told her it got decent reviews and would be okay. Boy was I WRONG!!!SIDE NOTE: Amy at the BWI front desk is the only positive aspect of an otherwise horrific experience that I am going to detail. Thank you Amy for trying to make the best of a bad situation!Anyway, we showed up at 4pm check-in time and Amy booked us into room 211. We went up and opened the door to the room... it reeked of cigarette smoke and the bed looked like it had just been slept in. We went back to the front desk and asked for a different room. Amy asked the maintenance guy Chance to go up and verify the room was clean. He radioed down and said it was okay. So we went up a 2nd time and Chance was cleaning fingerprints off the full-length mirror. He was really nice and was apologetic for the cleaning and said he'd come back if we needed anything. The rest of the room looked and smelled fine. When he left, we opened the door to the bathroom and gagged. The shower was dirty with mildew spots and hair in the drain. The toilet had stains around the rim, the toilet paper roll was empty. Ugghhh! Again, did they not clean this room?!While my husband called down to the front desk to ask if they'd come back to clean the bathroom, I went to the bed and lifted the duvet. Disgusting!!! There were lots of dark hairs and some kind of crumbs under the covers. I pulled them back even further and found cigarette ashes in the bed. WTF??? We immediately went downstairs and asked for a complete refund. There is no way we'd stay there!

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : Great location and price was great! Breakfast was delicious and staff was super friendly. Large room and bathroom.Highly recommend staying if in the area

Disappointing
Traveller Type: Traveling as Couple
  : Good choice of foods.
  : No Cable no TV when you stay at a hotel you expect to be able to watch TV. Indoor pool was also closed!

Very Poor
Traveller Type: Traveling as Couple
  : 10 pm. Walk in tired and exhausted. We are advised that our room was canceled. We dont have reservations. Its too late we call couple places but cant find room. We had to sleep in the car. Never got a call during bathe day nothing