Riverfront Studio and Resort

Very Good
Traveller Type: family with young children
  : We had to supply or buy all our own food which was expected. Nice to have a small kitchenette in the room. The resort has a gondola to the mountain which is great. Also, the outdoor area with three large hot tubs is perfect for the end of the day!
  : Our room was said to be “Mountain View” in the description but it was not…we were looking at the highway and a large construction zone…oh well!

Good
Traveller Type: young couple
  : great place to stay
  : my booking was manged by a separate company and they were terrible, given us a smaller room then quoted and could not get hold of anyone in there office, next time I book directly with the hotel (there staff was great) but avoid non direct booking with Vacasa Mangement

Fair
Traveller Type: family with young children
  : Got it from hotel front desk.
  : No response at all from hosting agent

Very Good
Traveller Type: family with young children
  : Breakfast was not provided but there is a Starbucks off the lobby.
  : No breakfast provided, no coffee provided even though there’s a small hotel coffee maker, lots of hidden fees like parking and resort fees

Very Poor
Traveller Type: review category business travellers
  : The room is clean, comfortable and thoughtfully laid out. And if you're skiing, you'll be spoiled by the ski valet and gondola mere steps from the hotel. Three hot tubs overlooking Eagle River were a treat after a day of skiing. If you decide to book and stay in this property, you'll absolutely love it. Just be sure you're going in with both eyes open in terms of the hidden fees.
  : We've stayed at Vacasa-managed properties in the past, but this will be the last time. We booked this property thru Booking.com, and during the checkout process, the price was marked "the final price shown is the amount you'll pay to the property." But after payment, Vacasa disclosed additional fees: $45/night for valet parking, $35/night resort fee and a separate $50 "booking fee." There is no free parking with this property, despite Vacasa's claims otherwise. After two 30-minute calls and a series of emails, Vacasa finally refunded me for these undisclosed fees.While en route to the property, I received a text message that a technician would be coming to the room "early the next morning" to repair the fireplace. I responded several times (via voice-dictated text message) asking Vacasa to call me instead of texting (because I was driving), so that we could better understand the timing of the technician's arrival and thus plan around it. Vacasa never called me -- and the technician never came during our two-night stay.Vacasa demonstrated serious mismanagement and communication failures for this booking. Fortunately, the property itself is amazing, so our actual stay was absolutely enjoyable.

Very Good
Traveller Type: review category business travellers
  : Na
  : Did not know of Parking fee after being told parking was included. Not told about resort feeHotel key card had to be replaced three times

Pleasant
Traveller Type: review category business travellers
  : Location
  : All the extra fees. Will cost 2x when done, not the advertised rates....

Very Good
Traveller Type: review category business travellers
  : Loved the location.
  : Fees were very high.