Holiday Inn Express Hotel & Suites Austin SW - Sunset Valley an IHG Hotel

Wonderful
Traveller Type: young couple
  : location - quietness

Fair
Traveller Type: review category business travellers
  : Comfy bed, cool AC, friendly staff
  : Terrible mildew smell, poor Wi-Fi, rusty fixtures in bathroom, peeling caulk, and no exhaust fan.

Wonderful
Traveller Type: young couple
  : Breakfast was good.
  : The mattress on the bed was well used

Good
Traveller Type: young couple
  : nice staff
  : room damage on ceiling and shower

Very Good
Traveller Type: review category business travellers

Good
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : The location was the only thing positive about this hotel!!
  : This hotel was gross and wayyyy over priced! The rooms were very dark and the bathrooms had mold or something around the shower. The girl at the front desk never looked up from her phone when we walked through the lobby. It was as if she was in a trance sitting on the desk with her face glued to her screen.

Very Good
Traveller Type: young couple

Disappointing
Traveller Type: family with young children

Very Poor
Traveller Type: young couple
  : On April 14 we checked into the Holiday Inn. We pre paid with Booking.com. She did ask for a credit card and identification, and explained that we would be charged $10.00 on our card but that it would be returned upon check out. She also explained breakfast and gave us our room card. On April 15, at approximately 5:00 pm, we returned to our room after spending the day golfing, as we wanted to shower before going out for the evening. However, there were no clean towels in our room and there had been no cleaning done in our room. I called downstairs and the woman explained to me that towels needed to be requested (due to Covid) and that I could come downstairs to get the towels. I did go and get towels and the woman explained that if we had wanted towels, we should have filled out a card requesting services. She said that this should have been explained upon check in and I told her that the other woman never said anything about this procedure. The hostess apologized. I then did fill out the card and requested clean towels and daily cleaning for the next two days of our stay. On April 16, we returned at approximately 11 pm after spending the entire day out. When we entered the room, it was apparent there had been no cleaning done, and we had no clean towels. My husband and I were very angry, especially since we thought we had taken care of this issue. My husband called downstairs and asked someone to bring up the towels this time. The receptionist did bring the towels up to our room, and my husband expressed his anger. When my husband realized she had only brought up two bath towels and no bath mat or hand towels, he went downstairs to get some more towels. He expressed his anger and did admit that he used some curse words and then he came back to the room. At about 11:45 pm, two police officers knocked on our door and told us the hotel wanted us to check out immediately. The officers waited while we gathered our things and also escorted us out of the building.