W Aspen

Wonderful
Traveller Type: young couple

Fair
Traveller Type: young couple
  : We liked that the hotel provided us with shuttle to and from Highlands, which is much better skiing are than at Aspen Ajack. Restaurant in the hotel is top quality and chef is providing very diverse and excellent cousin - we really enjoyed dinners at the place.
  : First, about the hotel: when we booked it only very large rooms fitting 3 adults and two children were available and we booked it at significantly higher cost. When we arrived, we were greeted warmly, but they put us in a regular room instead. When we asked them next morning why we were put in a smaller room, the receptionist tried her best to convince us that this was exactly what we ordered telling us that bathroom sink table is actually a desk, that a single chair in the room is a sofa.... . It was very unpleasant conversation and we called for the manager. It was only I found on the W website picture of the room that we booked - it was not on Booking.com! which had very limited info - the manager agreed that we booked different and more expensive room and agreed to reduce price by ~ 20%....Second, the so called "hot-tub" on the room of the hotel is barely warm and is very small. It is adjacent to the bar and as the result it is full of drinking people filling it as sardines - it was rather unless for us who needed a hot tub to relax our muscles