Clarion Hotel Conference Center

Very Poor
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : Nothing
  : "The reception area was filled with a strong smell of cigarette smoke. Unfortunately, the situation didn't improve when we reached our hotel room. Only two lights were functional in the entire room, and the bathroom light was not one of them. The bathroom itself was in a terrible state, with dried urine all over the floor. The sheets had red and brown stains on them. We immediately decided not to stay in the hotel room and found another place to stay. However, we are still waiting for a refund for the terrible experience we had."

Very Poor
Traveller Type: group

Very Poor
Traveller Type: solo traveller
  : Poor communication
  : Poor communication

Poor
Traveller Type: young couple
  : Honestly, not much. This hotel left a lot to be desired for its price point. We booked it because it was on our way to the National Park. We were passing through after a long day of driving the Blue Ridge Parkway. We wish we hadn't booked here because it was non refundable... I guess a positive was they had a newly renovated lobby...
  : The room was dusty, the bed linens were dusty, the towels had stains on them. The shower curtain was yellowish and stained and smelled bad. There was a weird smell in the poorly lit hallway and the elevator. The elevator was SKETCHY!!!! It was loud and clunky and woke us up several times in the night, as our room was directly across from it. There were random stains and scuffs on walls and surfaces in the room and on the curtains. The fridge in our room didn't work. The bathroom ceiling had water damage and peeling, discolored paint. The tile for the shower was pulling away from the wall. The tile had pinkish marks on it and faded writing on one side. The wall behind the toilet also had discolored water damage. The "included breakfast" (if you dare to try it, after seeing how poorly they clean) was a few smashed pre-packaged muffins in basket by what they called coffee. I didn't try the coffee, but my husband braved it. He said it was a bit wayery tasting and had been burning in the pot for a while. He ended up throwing it out.It is important to note that Booking and 3rd party guests are treated differently when these issues are taken to the front desk. They say "you booked through a 3rd party, so..." and totally dismissed it.