Extended Stay America Suites - Portland - Vancouver

Very Poor
Traveller Type: young couple
  : Nothing
  : Then stealing my money and not letting me stay

Very Good
Traveller Type: family with young children

Pleasant
Traveller Type: young couple
  : Attractive and well maintained
  : Heard a dog barking at 5 am, and sound proofing less than adequate

Very Poor
Traveller Type: young couple
  : I liked the fact I was going to be able to have a kitchenette here
  : Absolutely everything else. Room was dirty , floor counter bedside table only one towel for showering floor ect, a quarter roll of toilet paper upon arrival to my room no batteries in the tv remote, People smoking fentanyl in the parking lot of the hotel. The front desk lady and her accusations against my man and her arguing with me about it . The fact she lied to me about getting my refund back for the days I was no longer going to stay there and the amount of time it took to finally get my refund when I called her out on the policy about my refund

Poor
Traveller Type: young couple
  : The location was very convenient for our visit to Vancouver. The secured parking was very good. The room had clean towels and a warm shower. The heater/air conditioning worked well.
  : The front desk staff member there on the evening of Saturday, June 22nd was a poor representative for your company. We waited at the front desk for 15 minutes before being assisted by the front desk staff. (She was behind the desk but said she was busy.) I had previously booked the reservation through Trivago and billed by "BKGHOTEL AT BOOKING.COM. The front desk attendant said I needed to pay for the room and I showed her my receipt from BKGHOTEL and she said "no, you haven't paid for the room. You need to pay or you cannot say here." So, I paid a second time. (The following day my account showed I was billed twice but was told by the ES manager on duty that morning that I had to take it up with my credit card company. (I did but am out the money for up to 30 business days) We arrived for check-in around 10:00pm on Saturday evening and wanted to go to bed right away. We immediately noticed that our pillows were badly stained and smelled of hair and hair products.(absolutely disgusting) When I requested new pillows from the front desk they said they didn't have any other pillows to give us! I wouldn't accept that for an answer and informed her the web showed they still had rooms available and she could get pillows from one of those rooms. With great resistance she finally acquiesced, and took pillows from another room. Our bed sheets appeared washed, but had numerous stains and should have been replaced long ago. We both slept in our clothes.

Fair
Traveller Type: young couple
  : Not alot.
  : My room was dingy, dirty, and out dated. Bathroom was the same. I didn't even shower there. The Homeless and drug activity made me feel unsafe. Also there was no breakfast.

Fair
Traveller Type: young couple

Disappointing
Traveller Type: family with young children
  : Cereal bars is not a breakfast!
  : Room floors need to be cleaned and MOPPED

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : The places was dirty and had bugs

Very Poor
Traveller Type: family with young children