Eastland Suites Extended Stay Hotel & Conference Center Urbana

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : Nice kitchenette
  : Extremely loud refrigerator

Good
Traveller Type: family with young children
  : The cleaning staff was excellent!
  : 3 big spiders in my room.

Disappointing
Traveller Type: young couple
  : Convenient location off highway. Shower had awesome pressure. Beds were ok.
  : Property is not well cared for. Cigarette butts all over. Didn’t find my reservation even with confirmation number. Eventually found it on booking.com site. Gave us wrong type of room, but did move us when we complained. About 11pm we could hear nothing but loud bass music. Not sure where it was coming from but it went on for about 45 minutes. Would not stay here again.

Fair
Traveller Type: review category business travellers

Very Good
Traveller Type: young couple
  : The property was good not too excited about the apartments behind the hotel, too many random people walking the streets.
  : I didn’t like the bed, the mattress was worn down on one side and was very uncomfortable, The lid on the commode was smaller than the commode itself. The picture online showed an upright refrigerator the hotel provided a small one and we didn’t have any unless we walked to the lobby which wasn’t close to our room.

Poor
Traveller Type: group
  : Nothing much
  : It was dirty and tv didn’t work

Very Poor
Traveller Type: young couple
  : Nothing!The room with filled with black ants in the bathroom and closet. I was there for a total of 7 days; I complained on day one. Day 7 when we were leaving, they sent someone to clean the ants by spraying kitchen cleaner and wiping the area. The first morning the carbon monoxide alarm was going off at 9am, went to the front desk they said someone would be right there, at 11am we left the room because it was too loud to bear anymore. We came back at 10pm it was fixed, so who knows what time they fixed it. Day 2 we needed clean towels of course, never got towels they said we get towels every 2 days because they are low on supplies, they give us 2 dirty face towels, that I took back to the front desk because they were dirty, we never got towels. We went and bought some. They told us they could only give us 3 towels but there was 4 of us, we were told limited supplies, no house keeper spoke English, the lady just keep saying "No 3, 3 , 3". After that we stayed away and just went at night to sleep. I will never ever stay there again. They need to change the name so that people don't think they are still Eastland Suites. I've stayed at eastland suites for over 15 years, we have all our business events there spend thousands of dollars there. I’m glad this happen because my business and my family have cancelled all upcoming events at this nasty place. They have no care for people, just money. I have pictures of the dirty towels and videos of the ants that I have shown everyone, so they knew to cancel, everyone thought this was still eastland suites, not Eastlake, this is very misleading. People need to know the truth, the name change doesn’t show, when you put in the search engine, I'm going to let people know and post this so people don't get tricked like I did, thank God I went there not for business. I save my family and company lots of money.
  : The room with filled with black ants in the bathroom and closet. I was there for a total of 7 days; I complained on day one. Day 7 when we were leaving, they sent someone to clean the ants by spraying kitchen cleaner and wiping the area. The first morning the carbon monoxide alarm was going off at 9am, went to the front desk they said someone would be right there, at 11am we left the room because it was too loud to bear anymore. We came back at 10pm it was fixed, so who knows what time they fixed it. Day 2 we needed clean towels of course, never got towels they said we get towels every 2 days because they are low on supplies, they give us 2 dirty face towels, that I took back to the front desk because they were dirty, we never got towels. We went and bought some. They told us they could only give us 3 towels but there was 4 of us, we were told limited supplies, no house keeper spoke English, the lady just keep saying "No 3, 3 , 3". After that we stayed away and just went at night to sleep. I will never ever stay there again. They need to change the name so that people don't think they are still Eastland Suites. I've stayed at eastland suites for over 15 years, we have all our business events there spend thousands of dollars there. I’m glad this happen because my business and my family have cancelled all upcoming events at this nasty place. They have no care for people, just money. I have pictures of the dirty towels and videos of the ants that I have shown everyone, so they knew to cancel, everyone thought this was still eastland suites, not Eastlake, this is very misleading. People need to know the truth, the name change doesn’t show, when you put in the search engine, I'm going to let people know and post this so people don't get tricked like I did, thank God I went there not for business. I save my family and company lots of money. I have video if you need to see it, please contact me.

Good
Traveller Type: review category business travellers
  : Size and location of the room
  : They should check the rooms for dust

Good
Traveller Type: family with young children