Marbella Miami Luxury Condos

Poor
Traveller Type: with friends
  : Location
  : I booked the property roughly 6 weeks before my stay, I wasn’t given any sort of rules or regulations until the day before my arrival. I was then informed of fees and deposit that I had no idea existed when I booked the property. Upon arriving I had no access to the building, I had to call the manager and wait about 20 mins in order to get in. The property was clean but I noticed that blinds were broken, we were left with a half roll of toilet tissue and there were some construction items left on the balcony. I booked the property for 7ppl but was informed the day before that “technically” only 6 guest were allowed to stay although the booking says 8 guest was the maximum. At some point the toilet tissue ran out, I asked where I could find more and then was told I would have to purchase on my own. I was disappointed because I’m on vacation and shopping for house supplies wasn’t on the itinerary. The overall unit was ok, it needs updating especially for the price. It didn’t give the feel that a vacation rental should. I then asked about check out time, I was told to contact the manager the morning of to see if late check out was available if so then yes I could check out late if not then 11am was the time, which I said ok. I contacted the manager about late check out, I was initially offered to book an extra night. I didn’t need to. I just needed roughly a hour additional. After declining the additional night, I was told that if I left a “good review” then late check out was available. I wouldn’t suggest booking here mainly because of all the changes and fees that happened the day before my trip. Also I feel I shouldn’t have to supply my vacation rental with household items especially toilet tissue.