InTown Suites Extended Stay Select Houston Stafford

Poor
Traveller Type: Solo Traveler
  : Nothing
  : Everything especially the service of Bookin.com. The hotel closed desktop 7:00 PM and after 9 9-hour flight when I arrived at the hotel it was 8:15 and no one could service me for the key to my room I had to go to another hotel for one night. I call hotel service and also booking.com but no one helped me in this situation. I was told that I was going to arrive to the hotel between 8:00 PM to 9:00 PM when I reserved the hotel. No one warned me that the hotel did not have desk service after 7:00 PM. The hotel was very old and the room was not clean. I ever reserve anything with Booking.com

Poor
Traveller Type: Traveling as Couple

Disappointing
Traveller Type: Family with Young Children
  : The laundry facility
  : The elevator was scary, and my room refrigerator was not cooling my food, so 2 gallons of milk spoiled, and they don't change out your towels. You have to wash your towels on your own!