Sonesta Simply Suites Detroit Southfield

Disappointing
Traveller Type: solo traveller
  : location
  : cleanliness

Very Poor
Traveller Type: solo traveller
  : This place was horrible, it should be shut down.
  : This place is horrible, it should be shut down. Completely filthy. I am disgusted that you rated this a nice place to stay, shame on you !!!!!

Very Poor
Traveller Type: review category business travellers

Very Poor
Traveller Type: family with young children

Good
Traveller Type: review category business travellers
  : There was no breakfast.
  : Cleaner grounds. The trash all around the front of the place made it look second-rateNo people hanging out in front smoking.The staff were efficient and helpful but not as professional, such as the receptionist carrying on two conversations while checking clients in.

Very Poor
Traveller Type: family with young children
  : Stove was broke. No wash cloths. No untesils. Room was nasty. Broken cabinets.

Very Poor
Traveller Type: young couple

Poor
Traveller Type: young couple
  : The rooms we’re dirty had to change rooms 3 times

Very Poor
Traveller Type: group

Very Poor
Traveller Type: review category business travellers
  : The young man on staff was obviously overworked and trying his best but there were way to many things wrong and no help in sight .
  : I should have left when I got to the parking lot !! There are so many potholes in the parking lot I didn't think my tires would make it . There was an obvious "UN-Housed" person. Just sitting in the lobby my entire stay (checkin-check out) The wait time was very long due to short staffing & technical issues. The a/c was malfunctioning in the lobby . I got my original room 239 & requested to be moved at least 6 times for several different reasons. 1. The neighboring room had a lot of people and were very loud 2. The room was very dirty; crumbs, spills, smudges, stains, etc3. There was no remote for the television 4. There was no light in the bathroom 5. The telephone didn't work so I have to walk down to the lobby to request help each time. I asked to cancel my reservation and was told to wait for a new room at 10pm . I refused and was finally given a new room 236.The door was damaged and had to be forced open but the lights did work.The new room did have a TV remote but NO LINEN ! The bed was NOT made and there were no towels in the bathroom. I went to room 239 and got the linens and made the bed myself. I was /am very displeased with my stay and I am expecting a full refund.