Extended Stay America Suites - Santa Rosa - South

Pleasant
Traveller Type: young couple

Fair
Traveller Type: solo traveller
  : The breakfast was okay. It was very processed and basic. The receptionist was nice and accommodating.
  : Room 230 was filthy. The floor had hairballs and loose lint, the side of the recliners had old gummy bears, the furniture looked like it hadn’t been dusted in months. I requested a new room and it was better. But when I shook the shower curtain, a bunch of hair fell to the ground. There was a hairball in my bed.

Fair
Traveller Type: review category business travellers
  : Location and low price
  : Free breakfast was not a breakfast. Packaged instant cereal or muffins.

Poor
Traveller Type: young couple
  : The location was easy to get to from on and off the freeway.
  : Overall the hotel is very dirty and old. I felt uncomfortable the whole time. The bed was extremely uncomfortable. I heard people fighting the whole night outside and in the rooms next to us.

Poor
Traveller Type: family with young children
  : N/A
  : Room was not clean. They just changed the bottom sheet. Forgot a top sheet. Floor, bathroom and eating area was dirty. Smelled like dog.three lights didn't work. A/C DIDNT WORK WELL. One window didn't have a screen. Both windows only opened with great effort and Only 1/4 way up.

Very Poor
Traveller Type: group
  : The property was so foul and disgusting. There was a dog feces absolutely everywhere and the property gave me a full refund back. I’ll be sending you the receipt and I’ll be waiting for my money to be returned back from you. I’m never booking with.com ever again your customer service was absolutely despicable. I was hung up on twice by your workers, and they were rude and smutty and had no intention of helping us and I can’t wait to get my money back !!$ lol Receipt because you could probably keep money for my horrible stay
  : I liked the staff. The housekeepers were very nice. The lady at the front desk totally understood why we wanted our money back which is why she gave us a full refund. Nothing about the property was nice especially booking.com saying that it was a nice property saying that we had breakfast there was nothing to offer.

Very Poor
Traveller Type: family with young children
  : Nothing
  : Everything , electric plugs missing covers unsafe especially when traveling with small children , ceiling covered in mold and hair in bathroom, shower was unusable kitchen cabinets and furniture rotting and falling apart , dated unsafe stove , faucets corroded and falling apart , the whole stay was unclean and not worth a penny

Pleasant
Traveller Type: young couple
  : Location
  : It wasnt the cleanest.

Disappointing
Traveller Type: review category business travellers

Very Poor
Traveller Type: family with young children