Hilton Garden Inn Saint Charles

Poor
Traveller Type: young couple
  : Location was fine, lobby was clean, room and bed was clean.
  : We chose this hotel partially because it showed there was a hot tub in your photos and then when we arrived, no hot tub , which was deceiving and disappointing .We also weren’t notified ahead of time that we wouldn’t get a key to our room and weren’t offered anything for this massive inconvenience as well as safety and security concern, we probably would have gone to another hotel if we would have known we were going to be escorted every time we needed back in the room and there wasn’t even enough people working to do all of that. I understand the computers were down but the hotel did nothing for paying customers to make up for all of these issues. There was no one at the front desk for a while when we arrived at 11:00pm as they were taking people to rooms to let them in and were clearly understaffed and overwhelmed. The parking lot was packed and we were originally told there wasn’t any overbooking so parking wouldn’t be an issue. We also weren’t told there was a massive wedding the next day so we left for breakfast and then came back and couldn’t find a parking spot at all. The room was fine but there was only one cup for coffee, and the pillows were very uncomfortable and we could hear everytime someone left their room and walked up and down the hall it sounded so loud and echoed in our room like someone was knocking on the door.