St Charles Motel

Very Poor
Traveller Type: review category business travellers
  : Please remove this property from your website. The individual I met there said they no longer take reservations
  : Everything

Very Poor
Traveller Type: solo traveller
  : I arrived about 8:30 pm. The office was closed. I dialed the phone number on the door and the woman who answered said they had not taken reservations for 6 months. All the rooms were occupied by permanent residents. I kept getting confirmation emails up until the week before my trip. I was in a very rural area with very few motels. I called your number and gave my reservation number but when I entered the pin number, the robot kept asking over and over for my pin number. This is the worst service I've experienced from any travel web site.
  : I didn't like my inability to get help when I'm out in the boondocks with my dogs trying to find a room.

Poor
Traveller Type: solo traveller
  : A cancellation/refund request was made a few hours after the booking due to a family emergency. The standard cancellation fee was 1 night. I was given the option to take the 1 night, or request an exception. I asked for an exception as my daughter was in the Emergency Room at UofM Children's Hospital in Ann Arbor - definitely not a planned event. I was told by Booking.com they had reached out to the property requesting the exception. It is now 5 days later and no response from the Hotel according to Booking.com in reference to any type of cancellation refund - not even the 1 night stay charge. The full amount of our stay has been charged and cleared the bank. We're not talking a huge amount of money - as we were only going to be there a couple nights. We understand the cancellation /refund policy but it would have been nice to at least get a reply - either a "sure, we'll help you out" or at the very least "Nope - you will be charge the standard 1 night fee" - and then refund the rest. Our stay according to booking.com is listed as complete - no reference to being cancelled, or any refund activity - and the option to send the Hotel a message is a dead link. Correction, we did get a "Thanks for Your Stay" email - too bad we were never there. This is just messed up.

Wonderful
Traveller Type: young couple

Fair
Traveller Type: solo traveller
  : Very old fashioned . Most I can say it was clean and the bed was comfortable

Good
Traveller Type: young couple
  : Friendly proprietor, great price. Small room, but adequate. Very nice to have fridge with freezer AND microwave.
  : Not much of a town. Not great restaurant choice. This is not motel's fault. Was hoping for dark sky, but night was overcast.

Very Poor
Traveller Type: young couple
  : Nothing! The room was very very dated and smelled like rotten milk! Had to go buy Lysol to he able to stay in room. It looked like a crack motel!!
  : Everything! Smelled and looked like a crack motel!!

Good
Traveller Type: family with young children

Fair
Traveller Type: with friends

Wonderful
Traveller Type: young couple