Best Western Capital City Inn

Pleasant
Traveller Type: family with young children
  : The location was precisely what we needed for why we were traveling and it was easy to get around from the location. We were happy that breakfast was included in the rate and pretty clean facilities overall.
  : The pool was closed (we always try to find a place with a pool when traveling with younger family members and it was incredibly HOT while we were there so not having a way to cool off beyond air conditioning was a let down). Additionally disappointed that while breakfast was included, it was only available until 9 am – seems pretty early, especially for a weekend and for anyone on vacation looking to relax or possibly sleep in a little. While it can be nice to have a sink available outside of the bathroom, the bathroom/sink setup in our room was a little weird – if you got up during the night, you couldn't turn a light on to wash your hands without disturbing the rest of the room's occupants, there was no trash in the bathroom proper either, and the placement of a full length mirror directly opposite the toilet was a bit unnerving.

Wonderful
Traveller Type: family with young children
  : This hotel was clean and comfortable. The pool was closed.The breakfast was more than I expected .It included hot scrambled eggs and sausages. A nice restful place.
  : The first kid at the checkin was a bit snotty.Second guy was more helpful.

Good
Traveller Type: family with young children

Very Good
Traveller Type: family with young children
  : Very clean location
  : Property looks very wear out and breakfast was not cooked with love and coffe machine was out of order

Disappointing
Traveller Type: review category business travellers
  : Bed was comfortable.
  : A bit run down and dirty. Elevator was skanky. Hallway carpets very dirty or maybe just really old. Room seemed cleaner but kept my shoes on just in case. They were out of regular coffee. How is that possible? When I went through front doors to the check in counter there were chambermaids laying down on the bench seats watching videos on their phones. I had to step over their shoes. Is this really the first impression you want to give? Is the lobby the break room? No one was behind the counter so I had to wait. Eventually someone showed up (no thanks to the gals on their break). The checkin was simple and the person was very pleasant. It’s not really a big deal but if the management doesn’t care for the cleanliness and the image then why should I give them my business? Next time I’ll go somewhere else.

Pleasant
Traveller Type: family with young children
  : Close to freeway
  : Pillows were horrible!!!!! It was very uncomfortable to use these pillows. Did not get a good nite sleep. Very little toilet paper.

Good
Traveller Type: young couple
  : Like the locations, close to everywhere I needed to go
  : Ask house keeper to come back in 10 min but she never didPool was dirty

Poor
Traveller Type: review category business travellers
  : Beds were comfortable and the air conditioning worked well.
  : The breakfast and the seating at the breakfast room was absolutely terrible. They had a single one-waffle maker for the entire hotel; they had no alternative non-pork meat for breakfast; there was only a single table for four in the entire breakfast seating area. And there was only room for my wife and daughter to sit, while I had to stand up in the extremely small breakfast sitting area; the cold water in the room’s sink barely flowed out of the faucet; the tv (non-smart tv) was too small in size for the room and appeared to be approximately 20+ years old; when we first arrived at the hotel, we waited approximately 15 minutes for a person to help us at the counter to check in; the elevator reeked of cigarette smoke.