Extended Stay America Suites - Raleigh - Northeast

Wonderful
Traveller Type: solo traveller

Very Poor
Traveller Type: with friends
  : The front desk staff members were nice and friendly.
  : The rooms are dirty, there are roaches, the rooms have a stench, the bathroom doors did not close, there was no hot water in one of the rooms, the couches and chairs in the room had stains, the refrigerator was not clean.

Very Poor
Traveller Type: solo traveller

Fair
Traveller Type: young couple
  : The rooms were nice and clean and in a convenient location
  : The bed was uncomfortable and i didn’t get my $50 down payment back even though I left the room exactly how I found it

Very Poor
Traveller Type: young couple
  : Nothing.
  : The absolute WORST hotel experience ever. First we showed up, there was zero mention on construction going on in the hotel. We became aware of it as we were walking to our first attempted placed room. We couldn't get into the first room or close the door without my full body force because the door was broken. We were put in a second room and it was apart of the "remodeled" rooms. However, it was still DIRTY! Stains everywhere, hair all over the bathroom floor. Tables were sticky. And the TV was wobbly/broken. Everything about this hotel was bad. On top of that, let's add that the power went out one of the nights and NOONE could get ahold of anyone at the property. No back up generators and in the middle of a heat wave. Both Booking.com and Choice hotels attempted to reach the manager. Both calls and emails were left unresponsed. Also to add, as we were in our car cooling down because it was hot in our room, some random people start fighting in the parking lot and cops came, so they do not monitor their parking lots too well considering we went back in and the person didn't even know the cops were there. To add, as a parent, I am so glad I did not have my kids with me. Look at the pictures I posted. This was just on our walk to our room! POWER tools out, drywall plastered all over the hallway floor it wasn't even safe for me to walk around in flip flops just in and out of the hotel. Oh and one more thing, it is a very unsafe feeling to see and know that the the security cameras video is at the front desk on at all times for any guest to view rather, stalk, and enjoy knowing every room guests are in... right from the couch right in the front area, anytime (unless the power is out). The video of every hallway is showing real time, rather or not there is a person at the front desk. And they rarely were, we had to call the number at the front desk and wait for someone to come to it.