SureStay Plus Hotel By Best Western Portland Route 52 West

Fair
Traveller Type: solo traveller

Fair
Traveller Type: family with young children
  : It’s outdated. The keys don’t always work to the rooms. So I had to go back down twice during my stay. No bath towels in my room and when I requested it, I had to go down and get them myself with my toddler

Fair
Traveller Type: family with young children
  : The room was much appreciated for being handicapped accessible. The carpets were very dirty everywhere especially hallways. The toilet paper holder was broken so it took 2 hands to pull it. There was only 1 bath towel for 3 people. The coffee maker was very hard to get plugged in since it was behind a chest in the dark. Day 2 we ask for towels that were never brought. The shampoo bottle was empty from the beginning but there were 2 conditioners There was no place to put trash since hall receptacles were full and no additional bags handy to put trash in We never got much for breakfast it was all mostly gone by 8:30 the first day and only a banana and toast on 2nd day with coffee and a juice so we had to go into town to buy breakfast sandwich. Our window unit air conditioner did work but it would not stay cooling. It stopped until it got hot then later came on to slowly cool so we all slept without covers. Online the price was quoted at 97 dollars a night but it ended up being 115 a night for total of 264 dollars for 2 nights so that was disappointing

Very Poor
Traveller Type: review category business travellers
  : Location was great for what we needed.
  : No A/C and bathroom falling apart

Very Poor
Traveller Type: family with young children
  : Location
  : Air conditioner not working, room key card not working, fan they provided was full of dust. The staff was congenial and helpful as much as they could and changed room 3 times, but it is the facility that was really in a bad co diction. No maintenance of the air conditioner filters not cleaned. Really pathetic experience when all we needed was a place for relaxing after a long days drive to resume the next day.

Very Poor
Traveller Type: review category business travellers
  : The staff was amazing, and the location was great for what we needed.
  : Run down and no ac

Poor
Traveller Type: young couple
  : The property was conveniently located and the price was good.The young man working named Tanner was as sweet as can be.
  : Apparently we stayed during bike night the bar in front of the hotel hosts on Thursday nights.Needless to say we got no rest until after 11 or so at night even though we were told that they would be gone by 9 at the latest. The people with the bikes played music extremely loud and reved up the bikes causing extreme noise until like I said well after 11pm.

Disappointing
Traveller Type: family with young children
  : The location and front desk staff were friendly.
  : Very outdated, the bathroom was dirty, toilet paper was stuck on the door, wouldn’t even use the shower, the elevator was ancient and needs serviced, and to finish it off the bar/grill next door is very run down and filled with a less than ideal crowd.

Disappointing
Traveller Type: family with young children
  : Location was good, employees were nice and the breakfast was good! It had alot of choices! The pool and gym was nice! The main floor smelt really clean!
  : Air conditioner leaked so floor was soaked! The refrigerator was leaking so had to dry up water! The toilet leaked so had to keep drying up water! The room and hallway had a bad odor!! Every night ppl was drinking in the breakfast area! A couple times we came in and it smelt like weed! The last night ppl in the room beside us was loud and partying all night so we didn't get any sleep!!

Pleasant
Traveller Type: group
  : Customer service was fantastic.
  : Cracks in the tub, trash around the floor, some lighting, One of the lamps didn’t have a bulb, pretty sure there was a butt plug in the sink, AC was subpar.