Four Points by Sheraton Phoenix South Mountain

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: young couple

Disappointing
Traveller Type: group

Good
Traveller Type: young couple
  : the front counter people were excellent
  : I was ordering breakfast and it was pancakes the server brought it out said we are out of syrup

Very Good
Traveller Type: young couple
  : close to stores, restaurants not so much. checked in early and got put in a dungeon but it got rectified. nice area and near to trails at the mountain. no breakfast. but good news the hotel will be closing in June and transformed into an apartment building
  : I booked a room with balcony and checked in early and they put me in the dungeon room 141, it smelled bad and no view. I went back to front desk and asked to be moved but they were booked up (but didn’t seem that way). she finally moved us to the 5th floor with a window to mountain view ( no balcony). room extremely expensive but was ok much better than the dungeon, I think the local homeless shelter would’ve been better. I had to be very persistent in order to get moved to another room.

Disappointing
Traveller Type: family with young children
  : the location was great
  : there were stains in the carpet and furniture. Small bugs flying in the room.

Disappointing
Traveller Type: group
  : Close to an event I was attending and we have stayed here before
  : The pre paid code from booking.com was not working and I had to pay for my room again. The carpet was filthy, the toilet didn’t flush correctly and the shower barley worked. Apparently this hotel is closing and you can tell cleaning and maintenance are no longer a priority

Pleasant
Traveller Type: group
  : We didn’t have a breakfast option offered to us.
  : The TV remote didn’t work and there were stains on the carpet.

Fair
Traveller Type: young couple
  : No restaurant
  : Old facility