Hampton Inn & Suites Palmdale

Poor
Traveller Type: family with young children
  : It was close to the softball field where my daughter was playing. The breakfast was good. The lounge area was nice and spacious.
  : The room smelled horrible. It smelled like smoke even though it was a non-smoking room. I booked a King size bed studio and when I arrived they gave me a room with two full size beds. I told them that’s not what I booked and they apologized and said they were completely booked and did not have that room available so they upgraded me to a 2 bed. That was not an upgrade it was a downgrade. My husband is a big man and that is why I wanted the king size bed. He couldn’t even sleep on these small beds. The room was smaller than what we booked. I was very upset as I had booked it weeks in advance and paid in full and did not get what I booked. Then of course because I did it through booking.com they couldn’t even give me a credit or refund towards the total amount I paid for the room. Very very disappointed!

Very Good
Traveller Type: solo traveller
  : The breakfast was good nothing to fancy.
  : Some thigs need to be upgraded in the building.

Very Good
Traveller Type: review category business travellers