Sonder — The Baronne

Very Poor
Traveller Type: family with young children
  : There is no front desk, no breakfast, room service is upon request. Location is good you can walk to French Quarter
  : Sondar app communication is inconvenient. You lost your conversation if you are not consistently stay on the app page and takes at least 30 mins - hours before someone comes to help.The safety at the Nola location is concerning. There were unknown person lying in front of our door in the morning and leaving a mess in the hallway. He tried to open our door. There were groups of people tried to get inside of our room multiple times in the middle of the night and putting in passwords on our password pad. The camera was not working at night and it took security more than 30 mins to get to the building and check. There was no follow up on both incidents until we reached out.

Disappointing
Traveller Type: young couple
  : just the location is not too far from French quarter
  : on the first day, the thermo control panel (powered by battery) was out of battery. so the room was hot. the ac wasn’t on. we contacted the property and they said they would send someone over to fix it next day. someone came over to change the battery next day, but they replaced with low power batteries which died after 2 days. we had no ac on the 4th night again.

Poor
Traveller Type: with friends
  : location
  : filthy

Very Good
Traveller Type: family with young children
  : location. apartment was spacious and very comfortable. close to everything
  : no netflix, hulu or hbo. some water in the fridge would have been a nice touch

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : We couldn’t figure out the tv the 1 time we tried, but we weren’t really there that often - mostly to sleep

Very Good
Traveller Type: family with young children
  : Our rental(s) were very clean and nicely, if sparsely decorated with all the kitchen tools needed for a comfortable stay. Both units were just as portrayed in the photographs with one exception: there is very little natural light in either unit (see below). Both were cheerful and bright with electric lights and this worked well for us and sleeping.Apt. 1 is very large and located at street level, with door opening right on to Baronne Street. Apt. G is on second floor behind street door and elevator. Apartment G was quieter and felt more secure.When we called about an issue (see below), the attendant was very, very polite and tried her best to help us resolve the issue. This is important because there is no on-site management.The building is in a very good location. Near but not in the French Quarter. About a block from streetcar and 2 blocks from Canal Street. Easy to walk to FQ and riverfront. Just up the block on Gravier Street is 2 Chicks Cafe. Great breakfast!One last thing I really liked: an electric kettle was in each apartment. I am a tea drinker and used to there being an electric kettle in all rentals in New Zealand where we live. In the USA it is very uncommon to find an electric kettle… Coffee makers galore but usually have to heat up water on the stove or in the microwave. Thank you Saunders for attending to this detail for us tea drinkers!
  : Our big issue was having to move mid-stay d/t an issue with the apartment’s appliances.I said “rental(s)” above because we moved from Apartment 1 to Apartment G on day 2 of a 4 night stay. We were offered the option to move to a different unit when we called about Apartment 1’s dryer malfunctioning - wouldn’t start. We tried to troubleshoot but after 45 minutes & a kilogram of lint/old dryer sheets we had to call. We waited about 10 minutes to get someone on the phone (it was Sunday) but once we did the gal could not get a hold of anybody to see if they could get a repairman in. She offered to move us to another unit in the same building. I wasn’t excited about packing and moving two days into our four day stay but we really needed to finish our laundry! Apartment G was fine - appliances worked fine (we checked before we moved!).Sonder could and should put “check all appliance functioning” on the housekeeping staff’s to do list. It is most inconvenient and annoying to have to move from one unit to another in the middle of a short stay. This was preventable with a little routine maintenance. Apartment 1’s freezer was also much in need of defrosting. It worked fine and dispensed water and ice on the door but inside it was covered with a sheet of ice. We didn’t really need to use the freezer so it wasn’t an issue. Basically, another sign that routine maintenance wasn’t being done on this unit.For us, the lack of natural light wasn’t an issue. A dark apartment at night is very nice for sleeping. If a lot of natural light is important to you, neither of these specific units would be good for you. There is only natural light on the street side of the living room in apt 1 (bedrooms down hall and no skylight) and G has no windows just a large skylight in Living room. We didn’t see any of the other units but I think the rest may have had windows to street. Be sure to ask if this is important to you.

Wonderful
Traveller Type: solo traveller

Fair
Traveller Type: family with young children
  : Good location
  : Air conditioning in this apartment was AWFUL....

Wonderful
Traveller Type: family with young children
  : We all loved the open plan and high ceilings!! Clean!!We needed more towels and creamer for coffee. An associate showed up within 30 minutes (in the rain) with our request.
  : Not really anything.