Clarion Hotel and Conference Center Harrisburg West

Fair
Traveller Type: family with young children
  : The room was very warm. A/C did not sufficiently cool the room

Fair
Traveller Type: solo traveller
  : upkeep needs improvement
  : appeared to be not cared for

Very Good
Traveller Type: young couple
  : the court yard was nice
  : pool was closed

Very Poor
Traveller Type: family with young children
  : Nothing.
  : 1. There were roaches in my daughter's bed.2. Upon notifying your staff we were quickly put in a new room,, but that was just the beginning. Feeling itchy and disgusted we doubled checked the bed and found the attached item wedged better the mattress and box spring. Which seemed to be there for what I could only guess was months. So, I asked for another room, since bugs in the bed was an issue with our first room and I thought this would be a no brainer. But at last, I could not be more wrong. Your night time staff member that was so quick to have us change rooms came back and said that management said they could not accommodate this request and would not allow me to talk directly with them.3. At which point I decided to check out only to be told that he could not check us out because there was now $111 hold on my account. Now I was truly upset and that only enraged your staff member that offered to call police.By this point I was not happy, finding bugs in the room more than disgusted me and the idea of how I would contain this from getting in my home took over. Which I might add is never an idea one has when checking into a hotel.

Very Poor
Traveller Type: family with young children
  : Nothing
  : No a/c in 90+ degree weather.spoje with front desk about issue and he gave me a box fan stating the a/c unit was messed up. But the lobby was cold. It was hotter in the room than outside. Asked for refund. Front desk clerk stated I would get full refund. Here it is almost a month later no refund

Poor
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : nothing
  : dirty horrible disgusting