Carillon Miami Wellness Resort

Wonderful
Traveller Type: family with young children
  : Loved the location, 2bedroom suíte, Spa was great. We ate at the restaurant for lunch and once for dinner and the food was delicious. Employees were nice and respectful at all times. We’ll definitely come back
  : The mattress has an automated app to adjust for different firmness but wasn’t working. I called and was told an engineer would come up in 5-10 minutes but didn’t come or fix the problem. Not that we had a less good night sleep, but if you’re told that there’s a mattress Contrôle available for every bed, at least one bed should be able to do the job.

Wonderful
Traveller Type: group

Good
Traveller Type: solo traveller

Good
Traveller Type: family with young children
  : We stayed at this hotel 6 years ago and loved it so much that we decided to return and repeat the wonderful experience. This time, our impressions were mixed.Pros:The hotel is still at a decent level, though the design and interior are somewhat outdated and lag behind modern comfort standards. However, this is not critical.The rooms are large, spacious, and comfortable.The beds are the best I've ever slept in, very comfortable (the vibrating mattress feature is a unique pleasure).The cleanliness of the bed linen is amazing; I have rarely slept with such pleasure as in this hotel.The location is excellent, with the beach right at the hotel’s exit. If you book a room with an ocean view, you will have an unforgettable experience—it’s worth it.The restaurant quality and service are still top-notch.
  : Cons:Most of the hotel staff (except for management) speak ONLY Spanish. While I managed to communicate with some using gestures, others couldn’t understand even when I wrote down and translated the phrase into Spanish on my phone.This wouldn’t be a problem if we didn't have to communicate with the maids, who either came at inconvenient times or couldn’t access our room for cleaning. During our week-long stay, we received 3 or 4 notes saying they couldn’t enter our room when we were not there. Once is okay, but failing to open the door 4 times is unpleasant.The beach and parking service were also disappointing. The staff seemed too relaxed and undisciplined (unlike other hotels where you are usually greeted and helped with your luggage—here, they didn’t even offer).Both TVs in the room didn’t work.The toilet flush was not working properly.

Pleasant
Traveller Type: review category business travellers