Sonesta ES Suites Baltimore BWI Airport

Very Poor
Traveller Type: young couple

Fair
Traveller Type: review category business travellers
  : The staff were nice overall, especially the kitchen staff. Except for the AC not working, the first room was nice. The pancakes were good overall too. The breakfast I enjoyed too; liked that there was a different meat each day but the temperature left to be desired.It was nice overall and good for a quickie stay. The location was really convenient. Easy access to the highway as well as food.Liked that there were outdoor activities to use too (basketball, cornhole and pool).
  : It was nice overall and good for a quickie stay, but for the price I paid, I would've chose somewhere else.The front desk helped when they could, especially the one gentleman, but there were issues while staying there: the firepit was damaged and I believe broken, the buildings had issues of their own (hot hallway in one building and smelled of weed in the hall and raid in the room, other building hall was fine but room was boiling)Had to switch rooms due to the AC not working after multiple times of saying they would help and they didn't. The room wasn't as nice and it was dirtier(sink, toilet, couch) and smelled of raid but that room was a whole lot cooler. Then it had internet connection issues and a TV connection issue in the bedroom which she apparently knew about, (if that was the case, why wasn't it reconnected if you guys knew already that it was disconnected??) We had to drag the dresser to be able to reach it and connect but internet still gave issues there.The breakfast was overall good but the hot food wasn't hot the majority of the time (the containers had no heat below them, may as well just put them in bowls with lids) Pancakes felt strangely longer than waffle machines of other locations but they were nice to have.Building doors say they lock for our safety, but they don't. Anyone can walk in. Only front desk building doors lock in the back.So all in all, for a quick weekend trip, it's a nice little stay depending on the room you get. Our first room was clean and comfortable, minus the AC issue, but for a long stay, I wouldn't be back (which is the main purpose for a hotel stay of this kind).

Good
Traveller Type: family with young children
  : The breakfast was good
  : Some of the furniture wasn’t in the best shape

Pleasant
Traveller Type: family with young children
  : The staff was very nice and helpful
  : Wasn't clean. Stepped on dog poop in front of my door. Not just once, four times

Wonderful
Traveller Type: family with young children

Fair
Traveller Type: young couple
  : Upon arrival I was given a room that was already occupied in B 235.. then have to lug my luggage & things ALL THE WAY back over & down to A 116.. it was such a hassle. Plus the outlet at the bathroom sink didn't work. & for the price of our stay the breakfast could've been BETTER.. BUT the worst thing was 1 of the ppl staying at the hotel got ALL 4 of their tires taken off their car I've NEVER seen anything like that at a hotel..

Poor
Traveller Type: group
  : My sheets wasn’t clean..

Pleasant
Traveller Type: family with young children
  : Staff was really friendly and welcoming. Professional and pleasant.
  : The key wouldn’t open the door and had to change it twice.

Good
Traveller Type: family with young children