Courtyard Kansas City Overland Park / Convention Center

Disappointing
Traveller Type: family with young children
  : Location
  : AC unit was not functioning properly.

Disappointing
Traveller Type: family with young children
  : The location of the hotel was good. It was by lots of good restaurants and close to amenities.
  : The hotel management have attitudes when you ask for things. We had a disabled family member with us and they failed to tell us that accessibility rooms did not have pull out couches, so we had to get a different room. Once in that room, the accessibility aspects such as a shower seat wasn't there and the shower didn't work properly. The fridge also froze our food which it made harder for our disabled family member to eat. Also, when you book on a website you have to search for the clause that says you have to pay your own parking, $10 per night which is absurd for how expensive the hotel already is. No free breakfast, which is just the icing on the disappointment cake. For how expensive this hotel is, it's completely ridiculous that they have these problems that I would expect from a roadside motel.

Very Good
Traveller Type: group