Imperial Swan Hotel and Suites Lakeland

Very Poor
Traveller Type: Family with Young Children
  : Broken AC Stopped up toilet Walls crumbling Never send anyone there ever!

Very Poor
Traveller Type: Solo Traveler
  : Mold

Poor
Traveller Type: Family with Young Children
  : The two ladies at the front desk were very nice.
  : During check-in, although there were only 2 people in front of me, took 1 hour! The rooms were absolutely disgusting; the sheets were dirty, the bathroom light kept flickering and would not turn on often times, both bed sheets had black stains on them, the hallways smelled like weed, the door had gunk on it. It was the worst hotel I have ever stayed at. We almost always stay at 3-star hotels, there is no way that this hotel deserves even 2 stars! I don't know if we will be using Booking.com/Priceline anymore since we made the decision based on their ratings.

Very Poor
Traveller Type: Traveling as Couple
  : Please do not stay at this property. It was by far the worst hotel experience Ive ever had. Someone else even had our key and entered without our permission during the most inappropriate moment. The front desk was made aware and did nothing to resolve the situation. It was unacceptable and if that had been the only issue, maybe I wouldnt have the worst reviewbut unfortunately the room was disgusting. Holes in the wall and mold. Towels did not smell clean and because I did sleep in the bed, I try not to think about the sheets. Overall, spend the extra $40 to stay down the road.

Very Poor
Traveller Type: Traveling as Couple
  : The beding was clean
  : The elevator is not working right and the lamps in the room is too old looking.not. Enough staff on site

Wonderful
Traveller Type: Solo Traveler

Very Poor
Traveller Type:

Very Poor
Traveller Type: Traveling as Couple
  : The property is absolutely trash! Mold in the rooms lights dont work. Nobody on duty to help with anything. Theyve completely let this place go

Poor
Traveller Type: Traveling as Couple
  : Check in took 2 hours owing to only one person working on the desk. Room had not been cleaned properly - bad smell and dirty carpets. Dead bugs in bathroom. Discarded baby bottle under the bed. Shower ran cold.

Good
Traveller Type: Solo Traveler