TownePlace Suites Knoxville Cedar Bluff

Poor
Traveller Type: family with young children
  : Breakfast was good. The pool was down for a broken part, was accommodated with the other 2 hotel pools close by to use while we stayed. Fully stocked kitchen area in the rooms. We stayed in the 2 queen bedrooms and had another 2 rooms booked as well. Housekeeping stopped by on our second night to ask if we needed anything. Our two queen beds were in separate rooms with two different doors.
  : We chose early check in and had to wait 2 hours for our 3 rooms to be available. We arrived at 1pm and was never informed it would not be accommodated via email like previous different hotel stays. We stay at a few hotels a year. We had 9 people with us 4 of which were kids. Was not able to use accommodations until checkin. The pool was broken and being maintenanced when we arrived. Main door into the hotel was extremely heavy leaving. One of our 3 rooms didnt have hot shower water was luke warm the whole 4 days! Hot and cold were reversed. We didn't have pillows or blankets for the 2 rooms with the pull out couches. Water pressure was low in the bathroom in one room and our fridge was NOT cold even on the coldest setting in all 3 rooms. Elevator constantly had trash in it, we cleaned it up food, paper, beer bottles. Floors felt very unlevel as if the hotel was uneven. Housekeeping definitely don't clean behind the beds!!! While on the elevator you can hear other floors conversation. Rooms are not sound proof you can hear tvs and conversations while walking by. While breakfast was good it constantly ran low on supplies and had to wait to be restocked. AC could be updated, the TVs were small channels were very limited you could log in to your own Netflix account if you wanted. Had to make an account with the hotel just to use the wifi.

Disappointing
Traveller Type: family with young children
  : Location, large rooms, fridge and microwave
  : Wasn't clean enough for us. Room had a bad smell. Beds were not comfortable.