Rodeway Inn & Suites Medical Center

Very Poor
Traveller Type: family with young children
  : .
  : My card had declined for a reservation that I had cancelled (I had a new room reserved at this same location). I changed my card info, thinking it was a mistake, and it got confirmed. I called the motel and the man insisted that it was already cancelled and he had no reservations under my name. I called again later that evening to see if maybe a different employee could help me. Nope.. it was the same man and he said, and I quote - "Didn't I speak to you earlier? I told you it was cancelled already." I tried to explain about the different reservations and tried giving him the different booking confirmation numbers I had and that the one being charged was the cancelled one. He insisted that "How do you have a confirmation number if I told you it's cancelled and there's nothing under your name and that's it."I got the confirmation that my new booking was "completed" with the review page for my stay. I didn't stay there. I had to find somewhere else to stay last minute.

Disappointing
Traveller Type: family with young children
  : It was old and rundown

Very Poor
Traveller Type: family with young children
  : The staff was rude and uncompromising. We needed extra towels and they did not give them to us. The key didn’t work and I was let in the time by the manager who then walked off and did not give me another keyThe man just said go in the room and stay in there.My family and I ended up leaving there once the roaches came out. I ended up having to pay to stay somewhere else. This was the worst experience I’ve ever had. I’m disappointed in booking.com for representing such a facility. The non refundable policy should not but exist for this property.

Fair
Traveller Type: review category business travellers

Poor
Traveller Type: young couple
  : The space
  : Smell, cleanliness & bugs

Very Poor
Traveller Type: family with young children

Disappointing
Traveller Type: family with young children
  : There was a sign that said they didn’t serve breakfast
  : There was barely any parking and the card for my room kept messing up. The hotel was dirty and the next day it was cleaner than we arrived when the cleaning people came by. There was water all in the fridge when we arrived as well

Very Poor
Traveller Type: solo traveller
  : This property was the worst ever! Nothing was appealing.
  : Office people were rude. Very shady place to be.