Budgetel Inn and Suites Plus Helen

Very Poor
Traveller Type: Solo Traveler
  : Nothing, if Gordon Ramsay was still doing Hotel Hell and walked in the place would be immediately shut down!
  : All of it! if Gordon Ramsay was still doing Hotel Hell and walked in the place would be immediately shut down! Go into room 104

Good
Traveller Type: Traveling as Couple
  : Clean and comfortable also very cheap.
  : Smelled strongly of smoke otherwise, ok

Very Poor
Traveller Type: Family with Young Children
  : The playground at the church behind the hotel.
  : No employees around anywhere.Lobby locked up when we arrived with a sign on the window "back in 20 minutes" but no mention of when that 20 minutes started. Eventually had to call 2 numbers beside the window before I got in touch with anyone. Employee showed up 45 minutes after we arrived to check us in.I asked where breakfast was served and when it started as one reason we chose this hotel was for the free breakfast. Was told it started at 7am until 9am.Hot tub was empty and pool was closed. Next morning at 7:30am we head to breakfast. Lobby door locked, lights off and no one in site.Went back several times and still the same.Started packing up while we waited and our child closed the room door while we were outside and the room keys were inside. Went to front to ask for help getting back in...at least 8am by this time. Still locked up and no one around. Rang bell several times, nothing. Called the number I called yesterday, woke someone up, and told them the situation. He said he'd call and see what he could do. Several minutes later the room door closest to the office cracks open, a guy peeks out and asked what room. I said 117, he said 217. I said no 117 and he snapped "when did you check in?" I replied with "at 6pm when you showed back up." And he shoved a key through the door at me and closed the door. We got back in our room, finished packing up, and I tried to run some hot water to make my child a hot chocolate. The water never got hot.We don't know if the shower would have gotten hot because by that time we w were fed up and just wanted to leave.Went to drop off the keys to check out and STILL locked up and no one around.I slid the keys under the night check in window and just left.Worst hotel experience ever.

Good
Traveller Type: Solo Traveler
  : Good availability and pricing. Friendly and professional staff.
  : Safety. Need facility security visibility around parking area. Did not feel safe with lots of people hanging around dark stairway and vehicles in the parking area late into the night.

Poor
Traveller Type:
  : TV and Shower
  : Bedbugs

Poor
Traveller Type: Family with Young Children
  : Easy to get too
  : Service was not acceptable

Wonderful
Traveller Type: Traveling as Couple
  : The closeness to everything. The staff
  : Cold water in room but manager was getting it fixed.

Poor
Traveller Type: Traveling as Couple

Poor
Traveller Type: Family with Young Children
  : The first room we were put into, after a 10-hour drive got ready to take a shower no hot water. went to the front desk they moved us to a second room. the second room there was no hot water in that one either to take a shower and offered to move us to another motel.we were too tired after a 10-hour drive. was supposed to be refunded Fully and it has not happened yet

Wonderful
Traveller Type: Group Traveler