Homewood Suites by Hilton Hartford South-Glastonbury

Very Good
Traveller Type: family with young children
  : The property was very clean. The grounds were clean grass manicured and kept up. Pool area, amazing. Staff was phenomenal. The breakfast was delicious.
  : What I didn’t like. Is my room wasn’t ready when I arrived at 6pm after a long day of travel. Though the staff were very polite and friendly. She gave us snacks while we waited. A waiting time of about 30mins. When staff initially gave me the key to the room I notice the door was propped open when I got to my room. I went back downstairs to notify the staff and that’s when she told me that maintenance was working on the air conditioner. I booked this room on Booking.com and paid extra because it showed that this particular room had a whirlpool. Not even a bathtub.There was no whirlpool and that was booking.com fault. I will be emailing them.( P.S the mattress need to be replaced.)