Stanley Hotel

Pleasant
Traveller Type: young couple
  : It was beautiful piece of property great location
  : We froze to death while our stay, heater in room didn’t work then brought floor heater, it did not work ,know we’re to by water or sodas in hotel had to leave to get those things, ask for towels had to ask daily to get towels and then wouldn’t deliver , telephone didn’t work so had to leave room to raven communicate with if needed anything of coarse wasn’t ever clean because of COVID it was like going to motel eight but fancy except they had coke machines . To expensive to pay for just pretty , I way to much I will write to the Stanley. I work hard for my money should not be taken advantage of. I got engaged at the Stanley kinda was disappointed. Wish had been different.

Very Good
Traveller Type: family with young children
  : Absolutely love the view of the mountains from our balcony in the room we did get, loved the ghost tour.
  : I booked our stay in January 6 months in advance and was wanting a room in the main hotel & had requested it but when we got there we were reassigned to a different building on the property. I had not been notified about the change til we got there. There wasn't very much space close to hotel for handicap parking.

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: family with young children
  : Staff was great
  : Had to wait long time to check inn rooms were not ready by 4 pm check in.The door did not fit tight so with the windows open the door kept rattling all night with the wind.Cause none of the rooms had ac in them

Wonderful
Traveller Type: family with young children
  : The location, the hotel, and the grounds are beautiful.
  : Our room was a little warm.

Fair
Traveller Type: group
  : Great location and beautiful views!
  : No air conditioning, poor lighting, poor customer service, no maid service during the stay. Very pricey.

Wonderful
Traveller Type: family with young children
  : The view! Loved this beautiful hotel!
  : Lack of tour availability at night.

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: group
  : Small problems due to communication between third party and modifying original plans. Stanley staff made it right. I visit this place often and wouldn't stay anywhere else.
  : Miscommunication

Good
Traveller Type: young couple
  : Great location and great dining.
  : Pretty hot in room and didn’t cool off all night first night. No air conditioning and large stuffy room until air established. Gaps in door let tremendous light in from hall. Need more washcloths and hand towels for two night stay. Large closet, but only one suitcase stand? Room for several... had to put second suitcase on the floor.